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Oracle Field Service Cloud Service provided us with the right tools to leave inefficient spreadsheets behind and automate on-site customer visit scheduling and management procedures. We now measure technicians’ activities in real time, which has helped us cut costs and drop response times while increasing customer satisfaction.
Our headquarters in the US chose Oracle because of the great benefits offered by Oracle Cloud. It is a great advantage to be able to standardize tools and improve our customer service across Latin America. Here in Colombia, we had great support from Oracle at deployment and are realizing fantastic results with the product.