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We want to provide our customers with an exceptional customer experience no matter which channel they choose or where in the world they live. Oracle Service Cloud enables us to capture the data we need to create a 360-degree view of each customer, while also reducing operational and maintenance costs.
When we began this project, we evaluated several offerings, but chose Oracle Service Cloud, which enabled us to bring our marketing and customer-service operations to the next level by integrating social and mobile capabilities, which was key for our business needs.