e-Auditoria optimizes service management with Oracle Cloud Infrastructure

Founded in 2008, e-Auditoria helps companies reduce tax risks. The complexity of the Brazilian tax system makes it difficult to master legislation, leading many organizations to inadvertently commit tax evasions that can lead to fines, or even pay undue taxes without seeking restitution. To help customers stay on top of their tax obligations, e-Auditoria developed a digital service that allows companies to simply audit their tax, accounting, and labor filings, as well as explore new opportunities and keep up with their tax obligations.

Due to concerns over data security, e-Auditoria was required to run its tax service on-premises, with sensitive customer and tax information stored on internal servers. Over time, companies and oversight agencies began to demand more automated and scalable tax solutions, but e-Auditoria was constrained by the inherently limited capacity in its on-premises environments.

In addition, internal servers also restricted e-Auditoria’s ability to develop new products, which limited the company commercially. To keep up with market demands and bolster product innovation, e-Auditoria recognized that it needed to move to the cloud.

After reviewing various cloud service providers, e-Auditoria discovered that Oracle Cloud Infrastructure (OCI) was the ideal solution. In addition to the technical advantages of OCI, e-Auditoria appreciated the human exchange with Oracle representatives, which was strikingly different from the automated service provided by competitors. Oracle's sales team brought security and transparency to the negotiations, offering a competitive value proposition and ensuring continuous support throughout the migration process.

After the move to OCI, all e-Auditoria applications on OCI were recording 100% availability. For comparison, in the previous on-premises environment, average availability for these solutions was 98.5%, with a downtime rate of 1.5%.

In addition, the company implemented Oracle Metadata Services, an application server and relational database that automates all database configuration, backup, security, and performance tuning, which allowed the infrastructure team to focus on more strategic functions. Also, e-Auditoria saw a 20% improvement in query time for some scenarios when compared to the on-premises database.

In addition, six members of the e-Auditoria infrastructure team used to spend many hours solving specific client or server problems. But thanks to the operational gains provided by OCI, now just one staffer handles emergencies, while the rest of the team works on other projects, including developing new products.

With OCI, e-Auditoria also saw improvement in operational management compared to its on-premises environment. The IT team can now create or remove instances, scale services up or down, and monitor service performance in real time. Information security also benefited from the streamlined backup process. OCI also helped the company automate several processes, which resulted in significant efficiency gains for application and communication tasks. Those tasks used to be handled manually by the IT team and consumed hours of work.

Also, e-Auditoria found that OCI offered more freedom to create approval tests and provided ample resources to test new technologies and applications. The company also enjoyed improvements in data management, with OCI providing tools to monitor data volumes and budget for future expansions.