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Oracle Customer Success—Ferrovial


Ferrovial Improves User Management Monitoring, Efficiency, and Response Quality and Provides Secure Mobile Access to Corporate Applications


With Oracle Identity Manager and Oracle Access Manager we responded to two business needs: on the one hand we reduced manual administrative processes, centralizing and simplifying user management, and on the other we achieved scalability and flexibility that enable us to personalize the products and be more efficient.

— Francisco Javier García Mellado, IT Project Manager, Ferrovial

Ferrovial is one of the main infrastructure and services operators in Spain, whose mission is to develop sustainable solutions. The company’s activities are carried out by four business units: airports (investment and operation), highways (promotion, investment, and operation of highways and other infrastructures), construction (design and construction of civilian infrastructures and industrial construction), and services (efficient provision of urban and environmental services and maintenance of infrastructure and installations).
Business Challenge
  • Simplify user management and authentication for more than 14,000 internal and external users ensuring fast uptake and satisfaction while meeting corporate security standards
  • Arrange and standardize access controls, personnel identification management, and external access to applications to improve productivity and reduce response times
  • Implement rigorous and unified user data access controls, centralizing operations and management as well as standardizing processes to eliminate administrative procedures and create immediate workflow processes
  • Facilitate user access to Ferrovial’s corporate applications from any mobile device, making processes such as purchase orders, invoices, or vacation approvals more agile
  • Consolidated various identity archives into a single one, eliminating duplicates and inactive accounts and enabling Ferrovial to simply and flexibly monitor users and their access in line with corporate security policies
  • Enabled Ferrovial to significantly reduce user registration and deregistration time by automating processes
  • Provided users with secure access to corporate web applications with Oracle Access Manager
  • Personalized and adapted the solution to Ferrovial’s needs thanks to the flexibility of Oracle Identity Manger that enables new function development
  • Used Oracle Access Manager and Oracle Identity Manager to provide users with secure access to corporate web applications and to improve user experience and satisfaction with access and request management
  • Simplified authentication for web applications with Oracle Access Manager, making the process easy to operate and manage, agile, flexible, and effortlessly integrable and deployable
  • Developed an SMS-based password reset service with Oracle Identity Manager that has significantly improved Ferrovial’s response time and efficiency for password-related incidents
  • Implemented a responsive mobile application using JQuery Mobile that supports workflows and approvals using employees’ own mobile devices, simplifying deployment to multiple device platforms and form factors and leveraging SOA-based services exposed through Oracle SOA Suite
  • Guaranteed maximum security and improved efficiency of mobile apps with Oracle Identity Manager and Oracle Access Manager, simplifying authentication processes using a user’s cell phone, minimizing the number of interactions with the device, and optimizing the applications for all work conditions, such as on a construction site

Why They Chose Oracle

After evaluating and testing four competing products, Ferrovial opted for Oracle Identity Manager and Oracle Access Manager because they best meet its business needs and guarantee medium-term continuity. These solutions provide Ferrovial the flexibility it needs to adapt to new projects, enabling the company to significantly reduce costs.

Oracle Identity Manager and Oracle Access Manager are simple to implement and operate, robust, scalable, and flexible. We’ve experienced very few incidences with this truly stable product.

— Francisco Javier García Mellado, IT Project Manager, Ferrovial


Ferrovial worked with HP to implement Oracle Identity Manager and Oracle Access Manager, eliminating manual administrative processes by centralizing and simplifying them.

About Ferrovial


Madrid, Spain



Annual Revenue

Over $5 Billion


HP contributed to the success and speed of the implementation by increasing Ferrovial’s user management security levels, designing, implementing, rolling out, supporting, and managing the change of infrastructure. HP provided a start-to-finish service that contributed to the quality and success of the implementation.
Published:  May 05, 2015