Great Southern Hotel easily shifts to a remote back office with Oracle Cloud

The hotel group uses Oracle OPERA Cloud Property Management to run select operations remotely, reducing labor costs and boosting customer service.


OPERA Cloud allows us to consolidate our business and get a better understanding of what’s happening within it. Our employees can access business-critical data in real time, share information with each other, and execute day-to-day activities at our hotels without being present onsite.

Syed IrfanDirector and CFO, Acostay Hotel Group

The Great Southern Hotel group operates five budget-friendly hotels in Australia and Sri Lanka. When the company decided to offshore back-office operations, Oracle OPERA Cloud Property Management System (PMS) was essential. The system makes it easy for Great Southern staff to execute day-to-day hotel activities—in reservations, accounting, finance, and more—without being present onsite. Meanwhile, powerful integrations support onsite improvements like self-service kiosks and mobile room keys. By offshoring back-office operations, Great Southern expects to reduce labor costs by 30%, which would not be possible without OPERA Cloud PMS. The hotel plans to use this model to expand into a hotel management company.

Published:June 7, 2024