INAM moves IT operations for health insurance to Oracle Cloud Infrastructure

Togo’s public sector insurer migrates applications to Oracle Cloud Infrastructure, improving system performance and better serving its policyholders.

With Oracle Cloud Infrastructure, we have greatly improved applications availability and can now flexibly address the core tasks of our main activity.

Leon AmouzouCIO, INAM (Institut National d'Assurance Maladie au Togo)

Business challenges

Togo’s Institut National d’Assurance Maladie (Institut National d'Assurance Maladie au Togo, INAM) provides health and accident insurance to more than 430,000 Togolese civil servants and their dependents. The organization also offers insurance coverage to small business owners in the West African country.

As part of Togo’s National Development Plan, which serves as a government framework for integrated, equitable, and inclusive development, INAM was preparing to offer universal health coverage with the goal of extending benefits to the most vulnerable and geographically dispersed sectors of the population.

To ensure the success of the benefit expansion project, INAM needed to implement a digital transformation strategy that included retiring legacy systems and improving customer service. The health insurance agency’s information technology was lacking in key areas. For instance, front-office personnel were not engaging efficiently with clients due to inadequate system performance and other constraints such as regular patching. Lengthy procurement cycles for server upgrades compounded the problem.

To address these challenges, INAM looked for a cloud-based infrastructure capable of supporting its insurance applications and other internal systems.

Why INAM chose Oracle

INAM subscribed to a small amount of Oracle Cloud Compute to run a two-month proof of concept on an application. After testing it across its locations with positive results, INAM decided to utilize the full capabilities of Oracle Cloud Infrastructure (OCI).

Results

INAM, assisted by Oracle, carried out a lift and shift of the company’s customer-facing and internal applications to virtual machine servers on Oracle Cloud Infrastructure (OCI).

OCI serves as the testing and development environment for INAM’s back-office health insurance software, a critical application for the company. Another core application for managing healthcare providers has been fully deployed on OCI for both the development and production environments. Other applications migrated to OCI include the INAM website, a statistics server, and the Mantis ticketing tool for the institute’s SAP business systems.

In addition, INAM is using the Oracle Cloud Observability and Management Platform’s Infrastructure Monitoring Cloud Service to survey its cloud resources. The company has also activated Oracle Cloud Advisor to evaluate resource usage and consumption costs.

Going forward, INAM is planning to use OCI for disaster recovery and cybersecurity. The organization has drawn up a cloud application recovery plan which will use Oracle Active Data Guard on OCI for maintaining a synchronized physical replica of the Activ Premium production database for disaster recovery. INAM is also planning to deploy Oracle Web Application Firewall, a cloud-based security service that protects internet-facing application servers.

Published:January 28, 2022