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Oracle Customer Success—JNE


JNE Resolves Logistical Challenges, Improves System Downtime with Oracle Management Cloud


JNE Prevents Outages with Oracle Management Cloud and AI

JNE Express is a leading shipping and logistics company that serves the nation of Indonesia. Its mission is to take on the difficult challenges involved with operating an express delivery service across this Pacific island network.

JNE’s operations division strives to provide a highly responsive IT service to its customers by leveraging artificial intelligence for IT operations. Specifically, JNE works to identify problems before they occur and proactively solve them. In the past, JNE struggled to address unplanned downtime by quickly identifying the root cause of logistical issues.

Using Oracle Management Cloud’s anomaly detection and forecasting capabilities, JNE achieved end-to-end visibility across their entire database infrastructure. The organization increased uptime without a corresponding increase in human effort and has achieved a 100 percent payback on their investment within the first 12 months.

  • Anticipate the problem before it happens
  • Intelligent anomaly detection
  • Capacity planning and forecasting
  • 99.86 percent database uptime after using Oracle Management Cloud
  • 70 percent average application performance improvement
  • 70 percent reduction in customer complaints


JNE Recognized with Oracle Innovation Award at Oracle OpenWorld 2019

About JNE


West Jakarta, Indonesia



Annual Revenue

US$427M (2017)
JNE Express is an express and logistics courier services company that serves Indonesia. It provides time-sensitive import delivery through more than 150 JNE service locations spread throughout Indonesia. The company offers a variety of delivery services using the fastest mode of transportation available. To learn more about JNE, visit their website:

Oracle Solutions Used

Published:  Jan 15, 2020