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Oracle Customer Success—KoçSistem Information and Communication Services Inc. (KoçSistem Bilgi ve İletişim Hizmetleri A.Ş.)

KoçSistem Information and Communication Services Inc. (KoçSistem Bilgi ve İletişim Hizmetleri A.Ş.)

KoçSistem Securely Hosts Customers on Engineered Systems and Accelerates Data Analysis to Help Customers Grow Their Business


Oracle SuperCluster has shown itself to be the optimal platform in the industry to run customer databases, middleware, and applications. It enabled us to host multiple customers on one machine with outstanding performance, which is critical for the IT outsourcing business.

— Burcu Altintas, Database and Middleware Unit Manager, KoçSistem Information and Communication Services Inc.

KoçSistem Information and Communication Services Inc. (KoçSistem), a member of the KOC Group, is one of Turkey’s leading information technology companies. Established in 1945, KoçSistem has been helping enterprise customers reach their targets for sustainable growth, and also facilitates their digital future with innovative solutions. KoçSistem provides IT services to the top 500 companies in Turkey, providing extensive experience, reliable partnerships, and a cutting-edge approach—greatly enhancing the competitiveness of their business models. KoçSistem runs its own research and development department, and delivers data center solutions and services, network solutions and services, and business applications to customers ranging from large corporations to medium-sized enterprises. KoçSistem makes strong strategic partnerships with the world's leading technology companies, and has been an Oracle Platinum Partner since 2011.

Business Challenge
  • Support outsourced customer operations by deploying a reliable and agile computing platform for providing hosting services, which can process millions of transactions per day, including resource-intensive research and development activities
  • Secure hosting services market share by establishing an infrastructure pool that can elastically adjust to different customer needs while also being cost-effective
  • Reduce platform total cost of ownership (TCO) by minimizing spend on administration and maintenance efforts, power, cooling, and space
  • Enable customers to seamlessly access their hosted systems at all times, including peak hours, and consistently deliver the contractually agreed services such as system performance and reporting engine without any setbacks
  • Minimize the effort required to deploy, operate, and maintain customer environments—such as intervention for recurring maintenance tasks
  • Delivered outstanding availability and performance to multiple small and medium-sized customers by deploying Oracle SuperCluster and Oracle Exadata Database Machine as unified and high-performance engineered systems that integrate virtualization, computing, storage, networking, and systems management
  • Minimized the risk of unplanned system downtime and achieved a system availability of 99.999%, enabling, for example, a financial services organization to provide analysts and banking customers with secure 24/7 access to policy and account information
  • Enabled customers to accelerate data retrieval from proprietary applications—which include data warehousing, enterprise resource planning (ERP), customer relations management (CRM), and business intelligence (BI) systems—helping to grow their businesses
  • Shortened time-to-market for hosting services, enabling KoçSistem to expand its customer base across diverse industries such as public sector, financial services, and tourism and secure its market position
  • Generated reports up to 10x faster with Oracle Engineered Systems compared to legacy infrastructure, enabling, for example, a supermarket chain to always produce end-of-day sales reports on time
  • Gained the ability to offer more competitive prices to customers thanks to TCO reductions enabled by Oracle Exadata and Oracle SuperCluster
  • Supported multiple customer environments without needing to buy standalone infrastructures for each one, by allocating a different Oracle Solaris zone to each customer and managing virtual environments with Oracle Enterprise Manager Ops Center
  • Enabled cost reductions by running servers, databases, storage systems, and applications on a single engineered platform, achieving considerable savings in floor space, energy consumption, and cooling requirements to drive data center profitability
  • Simplified infrastructure management and system administration by removing the numerous variables required to support heterogeneous deployments—such as multiple systems management, individual patches, and driver updates—driving SLA compliance, rapid implementation of new services, and significant cost savings
  • Reduced the volume of hosted databases—which range from small sizes up to 5 terabytes—by 40% thanks to Hybrid Columnar Compression, and decreased the costs of software licenses due to a lower number of cores
  • Minimized Oracle SuperCluster deployment time by using Oracle engineers as part of the Oracle SuperCluster Installation Service to perform on-site standardized system installation and configuration to improve availability, reduce risk, and optimize performance


Oracle Exadata and Oracle SuperCluster help our customers’ businesses grow with high availability and performance, more security for corporate data, shorter time to market for their complex applications, and increased automation. It also helps us by ensuring we always meet service level agreements.

— Soydan Çınar, Hayati Oktay, and Şadan Bahtiyar, Senior Database Administrators at KoçSistem.

About KoçSistem Information and Communication Services Inc. (KoçSistem Bilgi ve İletişim Hizmetleri A.Ş.)


Istanbul, Turkey



Annual Revenue

$500 Million to $1 Billion
Published:  Jun 28, 2016