Liberty Health provides long-term insurance products and services in more than 27 countries across Africa.
Health insurance companies strive to achieve new levels of personalized service and transparency for their members. As they look to jumpstart transformation, however, many insurers are paralyzed by rigid, outdated legacy systems that aren’t equipped for today’s rigorous market expectations. As organizations prepare to invest, creating a future-proof core infrastructure is a top priority.
Liberty Health saw its business changing as customers sought greater transparency, personalization, and convenience. However, the company’s legacy infrastructure wasn’t equipped to propel it into the future of digital information and healthcare.
The community that comes with Oracle Health Insurance was key for us. The solution not only offers seeded capabilities, but also numerous supporting and development frameworks that help us further expand our innovation efforts.
Divisional Director for Health Business Enablement, Liberty Health
The organization is focusing first on automation and improving process efficiency as a foundation for a better member experience.
Liberty Health is innovating numerous processes throughout the company and seeing promising results, with Oracle Health Insurance serving as the foundation for the company’s future-proofing strategy. The company is focusing not just on technology but also on people—how it engages employees, customers, and partners from different countries. It’s making sure to align these groups closely around the company’s goals and transformation strategy to ensure successful outcomes.