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The Lodge at Spruce Peak

Oracle Customer Success

The Lodge at Spruce Peak hits revenue highs with Oracle Cloud

Summary

COVID-19 changed hospitality, but Spruce Peak set revenue records after moving its food and beverage business to Oracle MICROS Simphony.

Business challenges

When the Vermont-based Lodge at Spruce Peak, a Destination by Hyatt, shuttered for three months in mid-2020, the property’s food and beverage services had to stay open to support more than 100 families who own residences at the lodge. The food and beverage team needed to move to in-room, online ordering, running on Oracle Cloud, to feed guests who were unable to dine at the closed restaurants.

Spruce Peak leaders had started planning on a cloud migration in 2019, and the state of emergency accelerated those plans, to take advantage of the flexibility and faster updates that the cloud provides.

A migration to the cloud meant staffers could be equipped with point-of-sale tablets, allowing them to travel anywhere on the grounds to take orders, send them to the kitchen, and process payments.

Real innovations simplify work, make it enjoyable, and allow servers to earn more—which are all key to keeping your best employees.

Ian Pomerville

Director of Food and Beverage, The Lodge at Spruce Peak

Why The Lodge at Spruce Peak Chose Oracle

Once the resort reopened, under strict hygiene guidelines, staff members began using Oracle MICROS Simphony point-of-sale tablets to connect with guests all over the resort, send orders to the kitchen, and process payments wherever guests were sitting, without leaving customers unattended.

With Oracle, Spruce Peak found a solution with a large partner ecosystem and great integration capabilities.

“Oracle is clearly going to give us the ability to shop solutions that could get those things accomplished,” says Ian Pomerville, the resort’s food and beverage director. “That’s where that flexibility down the road is really worth it.”

Results

Since adopting Oracle MICROS Simphony, the lodge has gained three main benefits: improved staff efficiency through online ordering that allowed the lodge to scale from 40 orders a night to 80 to 100; an app store, called Oracle Marketplace, that provides access to a large partner ecosystem and great integration capabilities; and training tools that the resort is using to speed up onboarding of new staff and take training to a new level.

Published: August 12, 2021