Nacional de Seguros cuts expenses by 50% with technology infrastructure, boosts system performance, and ensures data security with Oracle
Since 2010, Nacional de Seguros has been a Panama City-based insurance company that offers various types of insurance services—life, home, bonds, business, travel, and more—to customers in Panama.
The company needed to revamp its seven-year-old technology infrastructure, which was obsolete, and looked for a solution that could reduce the high maintenance costs of a colocation center—Nacional de Seguros’ servers and database used to operate from a rented space. Managers also wanted to increase the company’s system availability and strengthen data security.
Replace an obsolete, low-performance, and off-warranty technology infrastructure
Increase system availability while expediting data processing, aiming to improve the performance of insurance policy salespeople
Reduce accessibility problems due to power outages
With Oracle Cloud Infrastructure, we have a more current and always-updated infrastructure while paying 50% of what we used to for a colocation center. Our performance improved and IT-response time dropped by 10%, which allowed us to provide more efficient insurance services and improve the customer experience.
IT Manager, Nacional de Seguros
Cut annual expenses with technology infrastructure maintenance, support, and license fees by 50% with Oracle Cloud Infrastructure Dedicated Compute Classic—space rental at a colocation center used to cost US $150,000 annually
Boosted system performance and reduced IT team’s response time by 10%, which helped the company’s insurance sales team and managers provide more efficient and assertive service to potential and current clients, while pushing growth
Expedited massive data processing—for example, for monthly accountability reports or when a new branch is opened—with the scalability of Oracle Cloud, as managers can now request additional memory to meet temporary demands
Enabled the IT team to focus on the development of innovative solutions that can improve customer experience, as system monitoring is now covered by Oracle
Ensured that the system is always available and operating, no longer susceptible to frequent power outages caused by the construction of Panamá City metro that used to affect the colocation datacenter
Integrated and standardized all platforms’ software versions, ensuring that they are all constantly running the most updated versions, which ultimately improves performance and increases security
Improved data security with Oracle Cloud—the rules for database access are now established directly by the IT team, not by the third party that was used to rent the colocation center—while eliminating risks of insurers’ data loss in case of unexpected events
Enhanced customer experience—policyholders can now easily get information about their insurance policies over the phone and avoid time-consuming visits to branches—as Oracle Cloud Infrastructure Object Storage Classic created an online knowledgebase accessible to customer service operators
Allowed the IT team to make much faster adjustments to the system since Oracle Cloud Infrastructure Dedicated Compute Classic provides separate environments for program development, quality tests, and more
Launched an insurance sales website that, in addition to pushing sales, strengthened the brand as a provider of modern solutions to its customers
The migration process took only three months, within the schedule previously established for this project. Oracle partner Solusoft made sure that the entire process was seamless, with no hiccups, and that our team did not have to work extra hours to implement the new Oracle Cloud Infrastructure.
IT Manager, Nacional de Seguros