"After a thorough market evaluation, we chose Oracle CX Service because it provides us with a fully integrated customer interaction solution across all channels and for all platforms, without needing to change our agents’ working methodology. If you want to find the right answer to a customer question—in the customer’s local language and targeted to his location—then Oracle CX Service is the industry’s best tool. Not only did we choose the right technology, but we also selected the right people with whom to work. Oracle’s proof-of-concept for our integrated platform demonstrated how well they understood our business—it offered full integration with our e-commerce platform and all the benefits we were looking for."
—Pascal Monnier, IS/IT Manager, SPECIAL.T by Nestlé, Nestlé S.A.