Oracle Customer Success — Nacional Monte de Piedad IAP

Nacional Monte de Piedad IAP

Nacional Monte de Piedad Optimizes Transactions Management and Improves Customer Relationships with Application Integration Platform

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Oracle SOA Suite provides us with an ideal foundation for building our applications, along with internal and external IT connections ready for growth. We can connect to the cloud with our CRM system, and can integrate our resource planning system and any other applications with the flexibility of Oracle Service Bus—enabling us to be more efficient.

— Héctor Mejía Álvarez, Assistant Manager of Technological Services, Nacional Monte de Piedad IAP

Nacional Monte de Piedad IAP (NMP) is a private, nonprofit organization that provides social assistance through the provision of secured loans with short interest accruing periods, to recipients that manufacture all types of assets from quilts to pots and pans. It has four million clients who are without access to banking services. With the interest it collects on secured loans, it contributes money to social institutions such as the Red Cross and supports small entrepreneurs from the lowest social sectors.
 
Challenges
  • Deploy an application integration and management system to consolidate information and improve communications between branches—improving loan approval decisions, reducing fraud potential, and optimizing banking operations
  • Integrate the branches under a single platform and create control boards for different operations, such as the interest payments on secured loans, fraud alerts, and monetary goals
  • Create new services and channels for clients, including text message validations, to generate greater customer loyalty and improve competitive advantage
Results
  • Implemented Oracle Service Bus as a platform for integrating applications, such as third-party transactional tools and Oracle’s PeopleSoft Financials, achieving a single point of connection between all systems, more efficient communication between branches, and flexibility in publishing of all its services, such as pledge management
  • Registered customer service transactions, including the total number of pledges per day or the payment of interest on a weekly, regional, or country basis, to automate the banking process, and empower decision making at each branch using Oracle BPEL Process Manager
  • Deployed dashboards to monitor business activities, including branch transactions, using Oracle Business Activity Monitoring—making it possible to identify branch performance, take actions online, and achieve the financial goals of each branch
  • Created a dashboard to alert branches about turnover or high-value pledges or to determine if clients previously requested loans denied by other branches—ensuring more efficient and profitable operations
  • Used Oracle API Gateway as a single point of entry for all services, including client validation, thereby improving the security of all transaction processes
  • Managed customer-oriented services, such as client validation via text messaging and the issuance of due date reminders, using Oracle Web Service Manager to improve customer relationships and generate greater customer loyalty
  • Achieved data redundancy using Oracle Real Application Clusters and Oracle Database, Enterprise Edition as client data repositories, reaching 99.999% availability and avoiding transaction disruptions

Why Oracle

NMP issued a request for tender to IBM, Microsoft, SAP, Dell, and Oracle, asking the companies to indicate how they would implement an integration and application management platform. It selected Oracle SOA Suite to optimize and integrate its application infrastructure. 
 

Oracle SOA Suite has proven maturity in the financial market. It is flexible with a high level of availability, which translates to the continuity of our operations. With this well-designed and operational common system integration platform, Oracle SOA Suite, we can be sure that our operations will run smoothly.

— Héctor Mejía Álvarez, Assistant Manager of Technological Services, Nacional Monte de Piedad IAP

Execution

NMP implemented Oracle SOA Suite within the six months planned deployment. Oracle Service Bus was integrated into its third-party transactions and client relations applications with the help of NMP and Services & Processes Solutions. Additionally, NMP implemented Oracle Database, Enterprise Edition, and Oracle Real Application Clusters as a customer data repository, storing information such as customer transactions and payments. By making this data available online at all of its branches, NMP achieved accurate transactions reporting, and avoided fraud.

About Nacional Monte de Piedad IAP

Headquarters

 
Mexico City, Mexico

Annual Revenue

 
Under $100 Million

Partners

NMP worked with Services & Processes Solutions, an Oracle Gold Partner, on the implementation of Oracle Fusion Middleware solutions.

“Services & Processes Solutions played an active and key role in the implementation process, since we had no experience with this type of tool. Service & Process Solutions transferred its knowledge and understanding of Oracle solutions and best practices to us so that we could achieve the optimal integration platform offered by these products. They were involved from the planning phase through go-live, and they continue to help us get the most out of the Oracle solutions,” Álvarez said. 
Published:  Jun 19, 2015