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Co Browse was an invaluable tool for our online banking system migration and the ongoing support of the home banking website, due to the ability for us to look at and understand what the member is having difficulty with and walk them through the steps to resolve their issue. We’ve gotten a great response from membership who appreciate us having the ability to look at their screen and step them through things. Some members now ask if they can co browse when they call in with a question. This is something we can’t live without going forward. If I said we had to take away co browse, there would be a huge uproar in the support department.