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Oracle

Oracle Customer Success

Oracle Consulting unifies team of 2,800 with Oracle Cloud

Summary

Using Oracle Fusion Cloud ERP, the Oracle Consulting team introduces key automation and insight across its global workflows.

Business challenges

Oracle is a $40 billion company with 138,000 employees serving 430,000 customers in 175 countries.

As part of the company’s transformation from a product-oriented to a cloud-based, services-oriented company, Oracle needs to continuously outpace change. That mandate starts internally: adopting its own technology to improve workflows, empower employees, and deliver increasingly better products and services to its customers.

The Oracle Consulting team is made up of more than 2,800 employees across the globe, including consultants, project managers, and engagement leaders.

This diverse and dispersed team knew they needed to replace on-premises solutions for planning, financials, and project management to unify their finance and project operations, achieve greater agility, and ensure customer expectations were continually being met (and exceeded). Specifically, they sought to eliminate manual and duplicative tasks, automate processes, and improve insight generation through enhanced reporting functionality.

We were not an easy customer. There are many dimensions to Oracle Consulting with different service delivery models, tons of segments, and standard costing across a billable model. Every element for measuring success in professional services was involved in our deployment.

Steven Reeter

Group Vice President, Cloud ERP/EPM Consulting, Oracle

Why They Chose Oracle

Oracle Consulting chose Oracle Fusion Cloud ERP with its integrated component, Oracle Project Management, for its high-powered task automation and its integration with Oracle ERP Analytics, providing real-time visibility into project performance.

Results

As a result of the cloud migration, the Oracle Consulting team has retired multiple on-premises solutions, reducing both overhead and costs.

Furthermore, the move unified the global team of consultants with a single solution, enhancing workflow experiences from finance, to planning, to project management.

Overall, the team has enjoyed significant successes on the cloud. As of September 2021, 100% of Oracle Consultants are Oracle Cloud-certified, and Oracle Consulting achieved a 92% satisfaction rate from its customers.

Published: September 16, 2021