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Oracle

Oracle Customer Success

Next-generation infrastructure powers Oracle’s business

Summary

As Oracle shifts from a product to a service-oriented company, we’re adopting Oracle Cloud Infrastructure to run critical functions across the company.

Business challenges

Oracle is a $40 billion company with 138,000 employees serving 430,000 customers in 175 countries across the world. In a service-oriented world, organizations must continuously innovate to stay ahead of ever-changing customer expectations. For Oracle, transitioning from a product-oriented to a service-oriented company required a next-generation cloud infrastructure that enables us to innovate quickly and securely.

Like many organizations, Oracle operated from a diverse array of on-premises product architectures, customer delivery models, and platform components that often resulted in a slower pace of innovation, longer upgrade and adoption cycles, and technological constraints.

Oracle is fully embracing our Gen 2 cloud infrastructure for our own business requirements. We are running critical business functions across the company on Oracle Cloud. And we are reaping the benefits of lower cost, greater reliability, and better security.

Edward Screven

Executive Vice President, Chief Corporate Architect, Oracle

Why They Chose Oracle

Oracle selected Oracle Cloud Infrastructure as our platform to run critical functions and operations across the company and to power every dimension of our business.

Oracle Cloud Infrastructure gives Oracle a holistic,  enterprise-grade solution to innovate with speed, agility, security, and reliability. The Gen 2 Cloud platform provides Oracle with the highest level of security and performance, plus autonomous management, maintenance, security patching, and system tuning. All of that ultimately drives cost savings.

Results

Oracle runs Oracle Fusion Applications on Oracle Cloud Infrastructure for both our customer workloads and our own workloads—critical applications such as ERP, HCM, and CX that many customers, large and small, depend on to manage their businesses. “Oracle uses the same cloud data centers as its customers, running its Fusion application workloads side by side with customer workloads,” say Edward Screven, Oracle executive vice president and chief corporate architect.

We have been able to achieve a significant value from Oracle Cloud including in areas of:

Agility: We are maximizing our ability to efficiently and rapidly deploy products, infrastructure resources, and Oracle services across the business and leverage the elasticity of the cloud.

Innovation: We are improving technical capabilities and service architecture through infrastructure upgrades; modern tools such as automation for deployment pipelines, resource management, and orchestration; and integrating new technologies like artificial intelligence and machine learning.

Security: The zero-trust security model provides the most secure place for workloads with autonomous, self-patching, and self-securing capabilities. For example, Oracle is starting to use two cloud security capabilities that are included with Oracle Cloud Infrastructure. The first is Maximum Security Zones, which require users to apply dozens of security capabilities, including encryption. The second is Oracle Cloud Guard, which constantly monitors IT environments and alerts IT teams of possible security problems. Oracle Cloud Guard also uses machine learning to suggest remediation and offers users the option of automatically taking action against security risks. “Today, depending on human-scale reaction to security alerts is not good enough,” Screven says. “By the time human beings comprehend a threat and formulate a response, it’s often too late.”

Scale: Our NetSuite global business unit, for example, is able to grow faster with Oracle Cloud Infrastructure expanding from six data centers to more than 20 regions in 18 months.

Reliability: We are able to provide uptime of 99.999% (five nines high availability), which equates to approximately five minutes of outage in the entire year, for some of our mission-critical applications.

Price/performance: We have doubled our performance, delivering better and faster results at lower costs.

We’ve undertaken the same transformation that we’re recommending to our customers, and we’re seeing the benefits that our customers can also experience.

Edward Screven

Executive Vice President and Chief Corporate Architect, Oracle