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“Our ability to quickly respond to the next disaster with the same number of administrative staff is magnified by Oracle—we’ll see a night-and-day difference.”
Pilot Catastrophe Services, Inc. (Pilot), headquartered in Mobile, Ala., is an independent insurance adjusting firm that seeks to provide a better way to handle catastrophe claims—better for the carriers, better for the adjusters, and better for the policyholders.
When natural disasters strike, Pilot helps large insurance companies meet the surge in demand for claims processing by supplementing the insurance firms’ workforces with licensed adjusters. These highly trained adjusters travel and work at the disaster site for a week to three months, inspecting properties and filing claims reports. Pilot is the largest company in the United States providing catastrophic adjusting services to insurance companies.
“A lot of players are in the market—but once you get past the marketing, you begin to see gaps in their capabilities that are only rectified by time. There is no replacement for maturity.”