Retail Services increases revenue in Brazil by over 20%, reduces food cost, and prepares for expansion with Oracle.
Founded in 2006, Retail Services runs 24 restaurants, delis and other locations selling food and beverages in airports, operating 24 hours per day, 7 days a week. Headquartered in Lima, Peru, the company has 11 stores in Brazil located in São Paulo (Guarulhos and Congonhas airports) and Rio de Janeiro (Galeao Airport).
With the business continuing to expand in Brazil, Retail Services realized it needed better tools to improve inventory management and cost control in all locations, aiming to optimize workflows, gain efficiency, and sharpen its competitive edge. The company sought a point-of-sale (POS) and back-office inventory management solution to ensure optimal performance as the volume of transactions increases, supporting its growth in Latin America.
Controlling food cost is key to increasing efficiency and profitability in our segment, and each penny means a lot! With Oracle Hospitality Simphony Cloud, we gained a fast and reliable platform, boosted control of costs, and increased profits by 3%. Plus, now I can access accurate inventory data from my cell phone at any time.
CEO, Retail Services
Centralized food cost control and inventory management operations across Retail Services’ 11 stores in Brazil on a single platform, Oracle Hospitality Simphony Cloud, while standardizing procedures, enhancing the company’s transaction processing performance, and improving business management
Reduced food cost by 0.5 percentage points and increased the company’s gross revenue by over 20% as Oracle Hospitality Inventory Management Cloud Service registers all food preparation details—such as ingredients used on to-go sandwiches and restaurant dishes—while boosting control over menus and recipes and raising profit margins
Cut inventory time by 30% by replacing error-prone, manual spreadsheets with an automated, reliable POS platform, while speeding up stock orders and increasing the company’s efficiency
Ensured managers are able to access accurate, real-time inventory data, as well as comprehensive, easy-to-read reports, at any time from their mobile devices while having full visibility of all Retail Services’ stores in Brazil and gaining more confidence to make assertive decisions
Gained a robust, scalable platform that meets Brazilian tax authority requirements and supports Retail Services’ expansion plans to other countries
Increased data security since Oracle Cloud performs constant platform updates, ensuring that Retail Services is attuned with the best market practices
Allowed the company to offer its customers, in the near future, mobile services—such as online ordering and purchasing—which will help reduce lines in front of its stores
The POS solution from Oracle Hospitality met specific requirements of tax authorities from different countries, which was crucial in our decision. Also, global leaders from various segments use Oracle Hospitality, including our competitors, and we always look into adopting the best business practices.
CEO, Retail Services