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Oracle Customer Success—Serhs


Serhs Improves Processing for Over 4,000 Employment Files and 350,000 Invoices per Year Through Optimal Digitalization


We chose Oracle WebCenter Content for the flexibility it gives us to define our processes and modify them as needed. It also met our requirement for a robust platform that can handle the amount of files we store each year.

— Anna Verdura, head of corporate social responsibility, Serhs

Serhs is a leading Spanish hospitality group made up of 59 smaller firms, which it has acquired in the last 40 years. It operates hotels in addition to food and cleaning-supply distribution services, travel services, restaurant and hotel equipment, and food and beverage services. The group serves more than 40,000 clients each year, employs 2,500 people, and has 1,500 shareholders.

The company’s Services and New Technologies branch supports Serhs’s overall strategy by optimizing processes through IT solutions.
Business Challenge
  • Improve efficiency and reduce environmental impact by optimizing business processes and information transmission between the group’s 59 branches, which operate hotels, food and cleaning-supply distribution services, travel services, restaurant and hotel equipment, and food and beverage services
  • Improve human resources (HR) processes, such as onboarding new hires and addressing employee complaints, which due to inefficiency had resulted in excessive duplicate files, unreliable monitoring of information exchanged between branches, lost HR documents, and disorganized filing, making searches time-consuming
  • Digitized processing more than 350,000 inbound and outbound invoices per year across the group’s 59 branches with Oracle WebCenter Content—saving more than US$372,500 in printing and postage for invoices sent to more than 40,000 clients across the world
  • Authorized 25% more users to approve invoices, accelerating the process and enabling users to file information in 15 minutes or less, compared to days or weeks, previously
  • Reduced labor hours for managing HR files—such as those involving new hires and ongoing HR processes—that were misplaced or incorrectly completed, especially during the summer high season when staff doubles to meet the hospitality sector’s increased demand
  • Optimized processes for handling and filing more than 4,000 individual employee HR records and more than 100,000 associated flies, such as contracts, extensions, and agreements, providing access to secure files stored online and available to all 59 branches and each employee and ready for efficient digital transmission from the central HR department
  • Implemented paperless processes for generating and approving invoices and HR files as part of the group’s wider, eco-friendly commitment to its customers

Why They Chose Oracle

Serhs selected Oracle WebCenter Content because it provided the flexibility and capacity to handle current and future data loads.

We chose Oracle WebCenter Content because we needed a robust solution that also gives us the flexibility to develop solutions that fit our needs. Using Oracle WebCenter Content, we have significantly increased our efficiency.

— Anna Verdura, head of corporate social responsibility, Serhs

About Serhs


Barcelona, Spain



Oracle Solutions Used

Published:  Oct 07, 2014