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Oracle Customer Success — Solairus Aviation

Solairus Aviation

Solairus Aviation Moves to the Cloud to Manage its People, Automate Invoicing Processes, and Streamline Reporting for Improved Customer Service

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Oracle Enterprise Resource Planning Cloud enabled us to integrate our systems, customize invoices for our customers, and ultimately streamline our services for improved customer care. With Oracle, we can take our product to the next level at an affordable cost without sacrificing quality.

— Mark Dennen, Chief Financial Officer, Solairus Aviation

Solairus Aviation is a full service aircraft management and charter company providing turnkey flight department management for corporations and high net individuals.

Founded in 2009 and headquartered in the San Francisco Bay Area, Solairus is comprised of a passionate group of flight and aircraft specialists focused on exceeding client expectations and redefining integrated private jet services. The company assists owners with the safe, reliable, and economical operation of their aircraft by using systems, processes, and procedures developed and honed through more than thirty years in the industry. Solairus’ services are customized to meet its customers’ individual travel and financial requirements, and to support their flight operations with the highest standards of safety and personalized service, regardless of the location of the private jet.

Solairus has more than 50 base locations across the United States with over 400 flight crew and support personnel to operate a fleet of more than 90 aircraft.

Solairus Aviation Soars with Oracle ERP Cloud Service

 
 
Challenges
  • Automate disparate financial systems to improve billing processes and reduce the time needed to retrieve data needed to compile client invoices
  • Configure customized invoices to provide aircraft owners with full visibility into their transactions
  • Provide the ability to run reports on pertinent flight information, such as the cost of a client’s trip, at the click of a button
  • Integrate human resources and project management to gain full insight into all aircraft management projects
Results
  • Improved customer service by establishing a robust project module with Oracle Enterprise Resource Planning Cloud (Oracle ERP Cloud) that enabled the company to report down to the task level—providing airplane owners with meaningful updates on their aircraft on a trip-by-trip basis
  • Integrated all financial systems with Oracle Financials Cloud, enabling the company to retrieve financial information instantly, make more informed business decisions, and improve efficiency
  • Integrated human resources and project management to improve visibility into project status—from hiring new pilots to tracking a client’s latest trip and associated costs
  • Automated invoicing processes and provided clients with detailed invoices that delivered visibility into each transaction with an embedded approval process
  • Transitioned to a cloud-based system, providing scalability as the company grows and enabling its users to retrieve pertinent data at the click of a button, driving more informed decision making
  • Provided an intuitive, easy-to-use system with Oracle Human Capital Management Cloud (Oracle HCM Cloud), enabling managers to run reports on employee skills and performance and allowing employees to easily request time off and review benefit information
  • Streamlined the recruiting and onboarding process, including automating background checks and offer letter distribution, to prevent human error and get new employees up to speed more quickly

 

After we realized that Oracle ERP Cloud had a robust project module at a price point we could afford, we stopped looking at other competitors. It was a no-brainer to choose Oracle to help us take our company to the next level—retrieving important data needed to run our business at the level our Fortune 100 to Fortune 500 customers expect. With Oracle ERP and Oracle HCM Cloud, everything is integrated. We went from semi-automated, disparate systems to one integrated and automated system that enabled us to streamline our processes. It has also helped us automate our recruiting and onboarding process.

— Mark Dennen, Chief Financial Officer, Solairus Aviation

Execution

Solairus began the implementation in July 2014 and completed it to go live in January 2015. After designing and configuring the solutions to align with the needs of the company, Solairus is now live on Oracle HCM Cloud and Oracle Financials Cloud. The company plans to build on this early success with new programs that meet its customers’ needs.

“Our goal is to transition our clients’ bills to an online client portal to provide even more visibility into transactions while streamlining payment processes for advanced customer service,” Dennen said. 

About Solairus Aviation

Headquarters

 
Petaluma, California, United States
Published:  Sep 23, 2015