Starling Hotel Residence serves guests in new ways with Oracle OPERA Cloud
The hotel uses OPERA Cloud Property Management to enhance the check-in experience, easily fulfill guest requests from anywhere, and increase safety.
“OPERA Cloud's benefits in today’s volatile business climate are invaluable: They transform the way we do business, from using mobility to work anywhere to integrating kiosks for self-service check in. These enhancements don’t just improve service, they help increase safety for our guests and employees.”
Starling Hotel Residence Geneva, a 93-room property in Switzerland's business center, was struggling with a failing, antiquated property management system. Seeking a reliable replacement, the hotel selected Oracle OPERA Cloud PMS, which delivered opportunities to enhance customer service in new ways. For example, remote access allowed staff to take care of guests' needs from anywhere. Also, the ability to integrate self-service kiosks improved the check-in experience—all while helping to ensure General Data Protection Regulation (GDPR) compliance. Plus, the intuitive user interface made the system easy to use. Starling’s director says capabilities in OPERA Cloud continue revealing new ways to enrich the guest experience.