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Oracle Customer Success — Sunquest Information Systems, Inc.

Sunquest Information Systems, Inc.

Sunquest Information Systems Optimizes Sales Cycles with Cloud Solution


Oracle Configure, Price, and Quote Cloud provides us with a unified pricing platform for our salespeople across the world. It is fully integrated with our customer relationship management environment, and it enables us to produce rapid and accurate quotes, even for some of our very complicated products.

— Ryan Kreais, Manager, Sales Systems, Sunquest Information Systems, Inc.

Sunquest Information Systems Decreases Sales Cycles and Boosts Business with Globally Integrated Configure, Price, and Quote, Cloud Tool

Sunquest Information Systems, Inc., a subsidiary of Roper Technologies, is a leading provider of LIS (Laboratory Information System) solutions. More than 1,700 hospitals, commercial laboratories, pharmacies, and radiology departments, across the world, use Sunquest’s systems to integrate various applications containing medical records, billing, and financial information.

Sunquest Information Systems produces technology solutions and engineered products for global niche markets. As a rapidly growing company, Sunquest looked for a configuration tool to enable it to sell faster, easier, and with greater accuracy. The easy-to-use Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud) tool enables Sunquest Information Systems to streamline and manage the entire quote-to-cash process—from inquiry to order fulfillment—for its complex products.

  • Experience a long lead time to respond to the customers, especially in distant geographies
  • Face frequent errors in engineered product order configuration, which cause delays
  • Meet compliance of regulatory standards
  • Need to improve sales productivity and customer service, at an organization-wide basis
  • Require a highly scalable and reliable configuration, price, and quote system to support rapidly growing company
  • Deployed Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud) to increase Sunquest Information Systems’ on-time delivery of quotes, ultimately enabling the company to be more responsive to its global customers
  • Eliminated approval workflow bottlenecks by leveraging Oracle CPQ Cloud to notify the correct approvers and encourage them to act quickly via smart phones—ultimately leaving sales representatives more time to work with customers
  • Enabled Sunquest’s international sales teams in Europe and the Middle East to successfully and quickly adopt and become self-sufficient with Oracle CPQ Cloud
  • Increased quote throughput by reducing the time it takes to create a quote for the company’s laboratory and diagnostic information systems
  • Gained the ability to respond more quickly to configuration changes or pricing requests
  • Integrated Oracle CPQ Cloud with the company’s customer relationship management environment to create a seamless experience for more than 90 users
  • Ensured business continuity thanks to high availability of the business-critical, cloud system


Oracle CPQ Cloud is flexible and scalable and enables us to accurately capture orders for our complex products and generate quotes within minutes, ultimately helping us enhance customer service.

— Ryan Kreais, Manager, Sales Systems, Sunquest Information Systems, Inc.


Sunquest Information Systems originally implemented Oracle CPQ Cloud in 2009 in just nine months. Since that time, the company has continued to stay up-to-date and take advantage of the latest functionalities. In the future, Sunquest Information Systems plans to utilize the Oracle solution’s document designer and subscription ordering features to further streamline processes.

About Sunquest Information Systems, Inc.


Tucson, AZ, United States



Sunquest Information Systems, Inc. provides laboratory information systems to more than 1,700 laboratories. Since 1979, Sunquest has helped laboratories across the world optimize financial results, enhance efficiency, and improve the quality of patient care. The company’s singular focus on diagnostic innovation has delivered solutions that offer unique support for complex testing, enable community-wide connectivity, and can be used at the point-of-care.

Published:  Jan 10, 2017