University of Western Australia processes offer letters 6X faster, increases staff capacity by 20%, and enhances user experience with Oracle.
The University of Western Australia (UWA) is one of the leading research universities and ranked the fifth highest of the Australian universities in the Shanghai Ranking. With its strong reputation for excellence and enterprise, UWA aims to become a top 50 university by 2050.
UWA used to manually edit and create complex offer letters—from selecting over 25 different letter templates to personalizing 90 data fields for student information, such as credit assessment and fees—in a Word document. It then uploaded the offer letters to the admissions portal for domestic students to access and sent to overseas students via email. The process was laborious and prone to error. UWA needed an integrated platform to ensure data accuracy, improve work efficiency, and enhance user experience.
By adopting Oracle Integration Cloud Service with Oracle Service Cloud, we gained seamless integration capability across the whole university, not just one department. This allowed us to process each offer letter 6X faster, expand our staff capacity by 20%, and minimize risk to the university.
Solutions Lead, University of Western Australia