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Building control systems manufacturer Crestron Electronics has re-engineered its customer service and support operations in the cloud, resulting in a tenfold increase in revenue.
“The most profound change we’ve had since moving customer service to the cloud has been the development of our knowledgebase. It not only helps customers search for solutions themselves, it enables our service agents to provide the most current and effective customer care possible.”
“One of the nicest things we’ve experienced with Oracle Service Cloud is the ability to customize the application—quickly and easily—to meet our internal needs as well as the needs of our customers.”