Oracle is leader among top customer engagement platform vendors
Omdia Universe: Selecting a Customer Engagement Platform, 2020–21
Oracle receives the highest rating in Omdia's evaluation of unified customer engagement platform vendors.
Oracle was recognized as a market leader in the latest Omdia Universe report, “The Omdia Universe: Selecting a Customer Engagement Platform, 2020–21.” According to the report, “Oracle Cloud CX should appear on your short list if you want to optimize your business for customers. A shared vision drives Oracle and the Oracle CX applications and platform developers: bring the front- and back-office processes together to empower whoever gets to the customer first. When implemented as part of an enterprise-wide CX strategy, this enables true omnichannel. It supports a highly responsive and adaptive enterprise.”
Deliver value to customers across any customer journey
Oracle CX is helping customer adapt and compete by:
- Unifying all digital selling channels, online and offline
- Fueling those sales experiences with the best vetted company data from back-office systems
- Successfully adapting to selling models, such as subscriptions, to drive more predictable revenue streams
- Offering intelligent, prescriptive selling journeys for employees as well as for the customers they serve
Oracle Customer Experience (CX)