1. Click on the settings icon in the bottom right of the video.
2. Click on Subtitles/cc.
3. To watch with English captions, click on English Auto generated.
4. To watch in any other language, click on Auto translate and select your language.
Missed the event? See how you create close customer relationships using a digital-first customer service strategy. Industry leaders and current customers share how they increase positive customer feedback.
Deliver holistic brand experiences across all digital channels and engage with your customers in their channel of choice. Annette shares how you too can create a market-leading culture and attitude towards providing superior customer service.
Connect with customers in familiar ways using applied data. See how modern service solutions and digital technologies can better position your organizations to establish a competitive advantage in the service environment.
Provide great service to every customer today, and be ready for whatever comes tomorrow. Join business leaders as they share their customer service journeys and strategies to enable success across the organization.
Kate Leggett, Principal Analyst at Forrester describes, in detail, how to broaden the digital service footprint that you're offering to your customers. She notes how to transition your customer service to digital by taking these small steps.
Kate Leggett, Principal Analyst at Forrester helps you broaden the digital service footprint that you're offering to your customers. She walks you through how to transition your customer service to digital engagement in detail.
Create business solutions and improve customer service experiences throughout the entire lifecycle by combining your applications and technologies.
Provide your agents with real-time, intelligent data to deliver a smoother customer experience by integrating your contact center software solutions with omnichannel routing from Oracle Service and Five9.
Empower your contact center with centralized processes so they can offer efficient and effective customer service support, across channels.
Listen to all your social channels using a unified platform to proactively solve customer service needs.