Oracle Advertising and CX Virtual Summit: Deliver Service That Meets the Moment
January 27, 2022 | Original broadcast
Deliver service that meets the moment – Full show (1:01:50)
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Drive exceptional brand experiences with superior customer service (Highlights) (3:15)
Missed the event? See how you create close customer relationships using a digital-first customer service strategy. Industry leaders and current customers share how they increase positive customer feedback.
Enable service as a driver of brand experience through innovation (17:31)
Deliver holistic brand experiences across all digital channels and engage with your customers in their channel of choice. Annette shares how you too can create a market-leading culture and attitude towards providing superior customer service.
How to use data and automation to deliver outstanding service (13:30)
Connect with customers in familiar ways using applied data. See how modern service solutions and digital technologies can better position your organizations to establish a competitive advantage in the service environment.
Service leaders that are driving change and business results (20:48)
Provide great service to every customer today, and be ready for whatever comes tomorrow. Join business leaders as they share their customer service journeys and strategies to enable success across the organization.
Analyst Insights
Transition your service teams to be digital- and customer-focused (23:10)
Kate Leggett, Principal Analyst at Forrester describes, in detail, how to broaden the digital service footprint that you're offering to your customers. She notes how to transition your customer service to digital by taking these small steps.
How to reinvent customer service to be digital first (Highlights) (2:54)
Kate Leggett, Principal Analyst at Forrester helps you broaden the digital service footprint that you're offering to your customers. She walks you through how to transition your customer service to digital engagement in detail.
Partners’ perspectives
Solve business challenges with Apex IT and Oracle Service (6:07)
Create business solutions and improve customer service experiences throughout the entire lifecycle by combining your applications and technologies.
Reimagine your end-to-end customer service with Five9 and Oracle Service (10:07)
Provide your agents with real-time, intelligent data to deliver a smoother customer experience by integrating your contact center software solutions with omnichannel routing from Oracle Service and Five9.
Automate service processes using OpenMethods and Oracle Service (5:25)
Empower your contact center with centralized processes so they can offer efficient and effective customer service support, across channels.
Proactively service digital channels with Sprinklr and Oracle Service (4:49)
Listen to all your social channels using a unified platform to proactively solve customer service needs.