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Use a modern permitting and licensing solution that encourages and enables community growth. Oracle Permitting and Licensing helps you shape economic development and respond faster to constituent demands with purpose-built solutions hosted on a unified cloud platform. Offer intuitive online experiences and streamlined approval processes tailored to meet your agency’s and your community’s specific needs.
Discover Oracle Permitting and Licensing in these product tours.
Enable delivery of services to your constituents, at any time on any channel, while deploying intelligent self-service portals for 24x7 access. Build trust and deliver the assurances your constituents need most by responding quickly and accurately. Oracle CX for Public Sector provides industry-leading solutions for self-service and eligibility, social services, economic stimulus, and other programs, at all levels of government.
Speed up the permit process for your residents and staff to foster residential and commercial development. Simple, guided experiences, workflows, and automation make it easier than ever before to do business with your agency.
Differentiate the customer experience for residents, builders, and contractors with responsive application intake forms that can be submitted from anywhere, on any device. Easy-to-use question and answer interfaces guide individuals to the right permit applications.
Keep permits moving and shorten the time to occupancy. Automated routing and role-based tasks drive the permit lifecycle based on the review and approval processes you define.
Connect your Esri map layers and geospatial data in a few easy steps to immediately provide agency staff and constituents with geospatial context throughout the system.
Automate the routing of inspections to the correct individual or department. Then, manage the scheduling of those inspections in the most optimal way for your agency, from supervisor-driven scheduling to citizen self-scheduling.
Ensure plans are fully reviewed by the right departments and individuals—the way your agency requires—with automated assignments and due dates. Streamline your plan review process further using Oracle’s out-of-the-box integration with Bluebeam.
Give your field inspectors mobile capabilities to plan, manage, and complete inspections faster and more efficiently using on-the-go tools, such as photos, video, digital signatures, and more. Your field staff can correctly enforce building codes anywhere, anytime on any device using a fully featured mobile app.
Spend more time promoting livable and workable neighborhoods by giving your staff the productivity tools and worklists that make required planning activities faster and easier. Offer your constituents a seamless application experience with step-by-step guidance and 24/7 online support.
Help developers or community members through the planning process by allowing them to schedule appointments for preapplication consulting services.
Define the activities and due dates for critical tasks by entitlement type. Automatically add activities and due dates to applications when they are received to streamline processes and ensure enforcement.
Gather and consolidate conditions of approval easily from cross-departmental reviewers. Track and enforce them as the work progresses from planning to permitting, licensing, and ongoing operations.
Accelerate approval timelines by providing your planners with an efficient way to schedule and manage calendars across multiple hearing parties. Send public hearing notifications with ease, using a map-based proximity search to generate required notification lists.
Organize and group all transactions and activities—entitlements, permits, inspections, and more—into a development project for easy tracking, complete with robust analytics.
Offer constituents a fast and simple way to report issues and manage violations, while providing your teams the tools and mobile capabilities to enforce municipal codes efficiently and consistently.
Provide your residents a simple, online process to report potential violations. Embedded maps and graphics offer a guided, step-by-step experience, making it quick and easy to gather the right information and report issues from any device.
Streamline the notice of violations and citations with an interface designed for fast, easy, and efficient processing for code technicians and officers. Code technicians can generate and send notices automatically, with just a few clicks.
Handle a higher volume of incidents and cases with worklist tabs designed to track and manage complex cases. Ensure consistent and equitable enforcement by automatically scheduling inspections and assigning fees based on the rules, timeframes, and procedures you define.
Issue citations automatically to incentivize corrections. From the associated code case, officers can create a citation and apply fees that residents can pay through an online portal.
Increase code officers’ productivity in the field with a native mobile app that supports onsite inspections. Help officers plan, schedule, and manage site inspections from their phone or tablet, using maps for context as they work their designated inspections.
Promote economic vitality, cultivate established businesses, and entice prospective entrepreneurs with intuitive online processes that help you manage the license lifecycle.
Educate and guide entrepreneurs through the licensing process using personalized consultative services. Business owners can easily schedule one-on-one appointments with a license specialist or participate in public trainings.
Guide the public through application intake, fee payments, revenue reporting, and license renewals. Make it easier for applicants to originate, renew, or amend their business license at any time with responsive application forms that can be submitted from any device.
Quickly process applications using tailored workflow automation and role-based tasks to effectively route all licensing activities to the appropriate individuals and departments. Your staff can configure the system to fit your unique needs, using visual drag-and-drop tools to design agency workflows, application intake forms, fee models, and more.
Streamline the experience for business owners and agency staff when processing license renewals or amendments. Using an online portal, business owners can complete required forms from data already associated with their license, making it fast and easy to adjust or change information, pay fees, and submit their application to remain compliant.
Simplify how businesses manage their operations by creating a single system of record, offering centralized business information related to multiple licenses, locations, or activity for easy reuse. Track noncompliant businesses and enforce operating conditions across all impacted business activities.
Deliver frictionless constituent services while lowering IT costs and risk. Connect cross-departmental agency services while providing a consistent, unified experience for residents and employees using Oracle Permitting and Licensing’s shared common data model and extensible frameworks.
Let your constituents interact with you in the manner they prefer, around-the-clock, through your online website, chatbots or a conversational interface, and other emerging technologies.
Maintain a reusable library of comments, create communication templates, and use lock, hold, or notice conditions to ensure applications are processed according to your policies and standards.
Accept and track digital or traditional payments and integrate with Oracle ERP or other leading financial systems for all of your financial, project management, and accounting needs.
Powerful configuration tools with guided, drag-and-drop experiences allow agency staff to create and maintain your unique application intake forms, workflow and approval processes, and fee models, managing it in-department, without IT.
Gain actionable data and real-time insight into your agency’s decisions and goals using Oracle’s industry-leading analytics tools. Address problems and respond to changes using reports and dashboards prebuilt by your staff.
Take advantage of a fully REST-based solution to integrate or use the leading cloud integration technologies available to extend with your solution of choice.
Offer consistent and intuitive experiences for residents and staff across planning, permitting, code enforcement, and business licensing.
Save time and boost staff productivity through streamlined, automated workflows and improved cross-departmental communication.
Focus on the tasks that best serve your community. Compete for and successfully attract businesses and their corresponding tax revenue with seamless processes that accelerate community development.
Keep pace with a shifting regulatory environment and evolving customer demands by empowering your staff to configure the system and update it as quickly as your needs change.
Prior to the global health crisis, governments at all levels balanced demands to create new and improved services. Overcoming the collective challenges imposed by the COVID-19 pandemic requires modern capabilities, and community development organizations will play a vital role in effectively reopening our communities. Learn how Oracle permitting and licensing solutions can help resolve many of the challenges facing governments today.Read the full article
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