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Oracle Permitting and Licensing

Use a modern permitting and licensing solution that encourages and enables community growth. Oracle Permitting and Licensing helps you shape economic development and respond faster to constituent demands with purpose-built solutions hosted on a unified cloud platform. Offer intuitive online experiences and streamlined approval processes tailored to meet your agency’s and your community’s specific needs.

Discover Oracle Permitting and Licensing in these product tours.

Explore Oracle Permitting and Licensing

Permits and inspections

Speed up the permit process for your residents and staff to foster residential and commercial development. Simple, guided experiences, workflows, and automation make it easier than ever before to do business with your agency.

Guided application process

Differentiate the customer experience for residents, builders, and contractors with responsive application intake forms that can be submitted from anywhere, on any device. Easy-to-use question and answer interfaces guide individuals to the right permit applications.

Tailored approval processes

Keep permits moving and shorten the time to occupancy. Automated routing and role-based tasks drive the permit lifecycle based on the review and approval processes you define.

Location-informed decisions

Connect your Esri map layers and geospatial data in a few easy steps to immediately provide agency staff and constituents with geospatial context throughout the system.

Inspection scheduling

Automate the routing of inspections to the correct individual or department. Then, manage the scheduling of those inspections in the most optimal way for your agency, from supervisor-driven scheduling to citizen self-scheduling.

Streamline your plan review process

Ensure plans are fully reviewed by the right departments and individuals—the way your agency requires—with automated assignments and due dates. Streamline your plan review process further using Oracle’s out-of-the-box integration with Bluebeam.

Mobile inspector application

Give your field inspectors mobile capabilities to plan, manage, and complete inspections faster and more efficiently using on-the-go tools, such as photos, video, digital signatures, and more. Your field staff can correctly enforce building codes anywhere, anytime on any device using a fully featured mobile app.


Streamline planning and zoning processes

Spend more time promoting livable and workable neighborhoods by giving your staff the productivity tools and worklists that make required planning activities faster and easier. Offer your constituents a seamless application experience with step-by-step guidance and 24/7 online support.

Preapplication consultation

Help developers or community members through the planning process by allowing them to schedule appointments for preapplication consulting services.

Configurable entitlement activities

Define the activities and due dates for critical tasks by entitlement type. Automatically add activities and due dates to applications when they are received to streamline processes and ensure enforcement.

Conditions of approval

Gather and consolidate conditions of approval easily from cross-departmental reviewers. Track and enforce them as the work progresses from planning to permitting, licensing, and ongoing operations.

Hearing calendar management

Accelerate approval timelines by providing your planners with an efficient way to schedule and manage calendars across multiple hearing parties. Send public hearing notifications with ease, using a map-based proximity search to generate required notification lists.

Development project oversight and management

Organize and group all transactions and activities—entitlements, permits, inspections, and more—into a development project for easy tracking, complete with robust analytics.


Efficient, consistent code enforcement

Offer constituents a fast and simple way to report issues and manage violations, while providing your teams the tools and mobile capabilities to enforce municipal codes efficiently and consistently.

Incident reporting

Provide your residents a simple, online process to report potential violations. Embedded maps and graphics offer a guided, step-by-step experience, making it quick and easy to gather the right information and report issues from any device.

Notices and violations

Streamline the notice of violations and citations with an interface designed for fast, easy, and efficient processing for code technicians and officers. Code technicians can generate and send notices automatically, with just a few clicks.

Case management

Handle a higher volume of incidents and cases with worklist tabs designed to track and manage complex cases. Ensure consistent and equitable enforcement by automatically scheduling inspections and assigning fees based on the rules, timeframes, and procedures you define.

Citation management

Issue citations automatically to incentivize corrections. From the associated code case, officers can create a citation and apply fees that residents can pay through an online portal.

Municipal code officer mobile app

Increase code officers’ productivity in the field with a native mobile app that supports onsite inspections. Help officers plan, schedule, and manage site inspections from their phone or tablet, using maps for context as they work their designated inspections.


Consultation to registration

Promote economic vitality, cultivate established businesses, and entice prospective entrepreneurs with intuitive online processes that help you manage the license lifecycle.

Personalized business coaching

Educate and guide entrepreneurs through the licensing process using personalized consultative services. Business owners can easily schedule one-on-one appointments with a license specialist or participate in public trainings.

Web-based application forms

Guide the public through application intake, fee payments, revenue reporting, and license renewals. Make it easier for applicants to originate, renew, or amend their business license at any time with responsive application forms that can be submitted from any device.

License processing

Quickly process applications using tailored workflow automation and role-based tasks to effectively route all licensing activities to the appropriate individuals and departments. Your staff can configure the system to fit your unique needs, using visual drag-and-drop tools to design agency workflows, application intake forms, fee models, and more.

Renewals and amendments

Streamline the experience for business owners and agency staff when processing license renewals or amendments. Using an online portal, business owners can complete required forms from data already associated with their license, making it fast and easy to adjust or change information, pay fees, and submit their application to remain compliant.

Business tracking

Simplify how businesses manage their operations by creating a single system of record, offering centralized business information related to multiple licenses, locations, or activity for easy reuse. Track noncompliant businesses and enforce operating conditions across all impacted business activities.


Permitting and licensing cloud

Deliver frictionless constituent services while lowering IT costs and risk. Connect cross-departmental agency services while providing a consistent, unified experience for residents and employees using Oracle Permitting and Licensing’s shared common data model and extensible frameworks.

A customer-first experience

Let your constituents interact with you in the manner they prefer, around-the-clock, through your online website, chatbots or a conversational interface, and other emerging technologies.

Comments, communications, and conditions

Maintain a reusable library of comments, create communication templates, and use lock, hold, or notice conditions to ensure applications are processed according to your policies and standards.

Finance and accounting

Accept and track digital or traditional payments and integrate with Oracle ERP or other leading financial systems for all of your financial, project management, and accounting needs.

Configuration tools

Powerful configuration tools with guided, drag-and-drop experiences allow agency staff to create and maintain your unique application intake forms, workflow and approval processes, and fee models, managing it in-department, without IT.

Integrated world-class analytics

Gain actionable data and real-time insight into your agency’s decisions and goals using Oracle’s industry-leading analytics tools. Address problems and respond to changes using reports and dashboards prebuilt by your staff.

Integrate and extend

Take advantage of a fully REST-based solution to integrate or use the leading cloud integration technologies available to extend with your solution of choice.


City of Vallejo logo

The City of Vallejo offers speed and efficiency with new online citizen services for managing projects and code cases.

Key benefits—Permitting and Licensing

Thought leadership

Jumpstart your community with Oracle Permitting and Licensing

Eric Gsellmeier, SaaS Cloud Specialist, CX Public Sector, Oracle

Prior to the global health crisis, governments at all levels balanced demands to create new and improved services. Overcoming the collective challenges imposed by the COVID-19 pandemic requires modern capabilities, and community development organizations will play a vital role in effectively reopening our communities. Learn how Oracle permitting and licensing solutions can help resolve many of the challenges facing governments today.

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Resources

Release readiness

Release readiness

Get up to speed on the latest releases of and ensure that your upgrade is successful. Review the latest features of Oracle Permitting and Licensing, including the innovations, capability overviews, business benefits, setup considerations, tutorials, and usage tips.

Documentation

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Permitting and Licensing. You'll find all of these resources and more in the Oracle Help Center.

Customer community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales, marketing, and service cloud solutions—directly to Oracle development.

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