Contact centers face an ever-increasing set of challenges that can get in the way of cost effectively and consistently delivering a great customer experience. These challenges include:
Oracle Service’s Dynamic Agent Desktop gives your contact center agents the tools they need to meet these challenges. This dynamic agent console provides a consolidated view of all customer interactions, configurable workspaces, customizable hot keys, text/messaging responses, and customizable views and filters so contact center agents can deliver consistent, high-quality customer experiences.
Give your customers a unified, quality brand experience, regardless of the channel they use. With Dynamic Agent Desktop, all customer service channels are managed from a single agent console so your agents can deliver great customer experiences—consistently and efficiently.
The Dynamic Agent Desktop manages all customer interaction channels supported by Oracle Service, including:
Additionally, there’s a rich network of Oracle Advertising and CX independent software vendors who can provide quick pluggable extensions to address community support and social media monitoring.
Oracle Dynamic Agent Desktop supports centralized case (incident) tracking and management across all supported channels; all channel communications are captured and accessible in a single customer record.
Learn more about Oracle Service Center capabilities