Simplify the agent experience with Oracle Service
Hear how Guardian Life uses Oracle Service to help agents improve the customer experience through unified, automated, and contextual tools that connect every touchpoint across digital channels and the contact center.
Benefit from a simplified agent experience
Leverage a connected view
Manage any channel with a unified desktop to provide relevant information for a contextual experience.
Tailor to fit your agent experience
Customize the desktop experience to your agents’ specific requirements.
Improve workflow and access
Activate the right automation tool at the right time and route to the correct agent—the first time.
Boost scalability and value
Integrate existing and new systems for a unified agent experience while lowering your total cost of ownership.
Build a better contact center with Oracle
Customer story
Nestlé achieved more integrated, efficient support through a single UI
Get to know Oracle Service