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Hear how Guardian Life uses Oracle Service to help agents improve the customer experience through unified, automated, and contextual tools that connect every touchpoint across digital channels and the contact center.
Manage any channel with a unified desktop to provide relevant information for a contextual experience.
Customize the desktop experience to your agents’ specific requirements.
Activate the right automation tool at the right time and route to the correct agent—the first time.
Integrate existing and new systems for a unified agent experience while lowering your total cost of ownership.
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