Webinar: Intelligent customer service

Focus on digital service channels

Companies offering strong omnichannel experiences are more likely to retain customers. This webinar explores how Exelon—the nation’s leading energy provider—uses a mix of digital channels to deliver consistent service, anytime.

Watch anytime on-demand as Michael Menendez, vice president of IT at Exelon, dives into the company's service automation journey.

Differentiate with Oracle CX Service

  • Create future-proof service strategies

    How do you adapt your service to meet customers’ rapidly changing demands? See how your peers are solving their top service challenges right now—and how you can, too!

    Get our handbook (PDF)

  • Offer smarter, omnichannel customer service

    Customers expect to engage on whatever channels they choose. Deliver the service your customers crave for an experience that sets your brand apart, whatever channel they choose.

    View our digital expectations infographic (PDF)

  • Deliver 24/7 customer service

    Gartner says 25% of digital workers will use virtual assistants daily by 2021. But to be successful, companies must adopt a customer-centric approach.

    Read our chatbot article

Differentiate with Oracle CX  Service

See how Oracle helps Exelon deliver superior service.