Gartner gives Oracle high marks for Field Service Management in the Critical Capabilities report
Gartner: Critical Capabilities for Field Service Management, 2020
Oracle’s field service management solution was recognized across three Gartner use cases, ranking the highest of all the vendors in the Appointment-Centric: Volatility in Schedules use case.
Deliver better service experiences while increasing the efficiency and effectiveness of your field sales organization
Oracle Field Service Management is helping organizations by:
- Automating field service scheduling and optimizing work
- Maintaining a real-time view of the field force
- Empowering the mobile sales workforce with AI and machine learning, web and mobile applications, and collaboration tools
- Alleviating customer frustration by keeping customers updated and informed at every step
Oracle Field Service
Gartner, Critical Capabilities for Field Service Management, Jim Robinson, Naved Rashid, 2 September 2020.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Oracle.