At the core of every field service operation are the workers who maintain assets, deliver products, and provide critical services. As the face of your entire customer service organization, these field teams need accurate, real-time guidance and information to perform their jobs in the most efficient manner possible—while being constantly on the move.
With Oracle Field Service’s mobility tools, field technicians and supervisors can access all the information and capabilities needed to get work done through a powerful, browser-based mobile, Android, or iOS application.
Oracle’s field service management mobility tools are highly configurable and accessible on any device, enabling you to reduce costly and time-consuming device management tasks with a BYOD strategy. With full offline availability, field workers can complete jobs in areas with poor reception.
Oracle Field Service’s mobility capabilities allow the field to easily communicate, sharing activities, locations, photos, and equipment as needed, minimizing the number of calls into the support/dispatch center. When combined with powerful collaboration tools, such as video chat, knowledge management, or digital assistants, first-time fix rates, field employee morale, and customer satisfaction increase.
When the unexpected happens and same-day changes occur, Oracle Field Service allows mobile employees to accept or decline work assignments, broadcast and respond to broadcasts, and participate in multiuser conferences—all from their mobile devices.
Your field teams can also manage inventory directly from their mobile devices. Oracle Field Service makes it possible to share inventory, search for nearby inventory, and broadcast inventory requests to quickly find the parts needed to complete jobs.
With Oracle Field Resource Manager, field supervisors can manage their teams from their mobile devices. It provides supervisors with a consolidated view of their team’s work week, full access to team calendars, contact information, employee skill sets, and other critical information with the ability to adjust resource shifts or schedules in real time.
These permission-based features can be configured to suit any field service organization’s requirements.
When the unexpected happens, managers are able to instantly take action and assign any unscheduled work to team members with availability—before appointments are jeopardized or a critical SLA is missed.
Learn more about Oracle Field Service capabilities.