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Oracle Field Service

Smart Location


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Know where your field employees and vehicles are located—in real time

Managing an efficient field service operation means knowing where your field employees are located and how efficiently they’re getting to and from scheduled appointments. Smart Location within Oracle Field Service is a reliable resource location solution, allowing you to see—in real time—where your field employees are, not just their vehicles.

Notifications via the map view show when a field employee’s actual location deviates from expected locations.
Figure 1: Notifications via the map view show when a field employee’s actual location deviates from expected locations.

Benefits of smart location capabilities in Oracle Field Service

  • Improve field employee compliance with real-time workforce monitoring for full-time, part-time, and contract employees
  • Inexpensively track the location of contractors through their mobile devices
  • Identify unplanned stops and inaccurate reporting instant
  • Improve employee safety by knowing the exact location of each worker, not just their service vehicle
  • Respond precisely to unanticipated circumstanced and improve the customer experience (CX) by leveraging the real-time location of each employee

Actual vs. reported job statistics and predictive planning

Oracle Field Service provides monitoring capabilities for a comprehensive view of every field resource’s location and planned route. Instantly view and compare suggested or predicted routes against actual routes and receive alerts about noncompliant travel routes and activities. You’ll know exactly where your field resources are located during the workday. Using the smart location capabilities in Oracle Field Service increases employee safety (particularly in remote locations), provides a high degree of flexibility should the unexpected happen, and improves the customer experience.

Contract, contingent, or seasonal employees can be tracked inexpensively through their own mobile devices to meet the same standards of compliance and efficiency as your full-time employees.

Time-based and self-learning technology collects information about everything that happens in the field. The smart location features in Oracle Field Service use predictive technology to display expected job locations and routes and then leverages mobile apps and external GPS for real-time data collection to show actual locations and check-in information.

Use the time view resource trace functionality to quickly compare field employees’ actual travel routes and schedules to optimal, suggested routes and schedules.
Figure 2: Use the time view resource trace functionality to quickly compare field employees’ actual travel routes and schedules to optimal, suggested routes and schedules.

Oracle Field Service Smart Location—key features

  • Comprehensive views of field service workers’ geolocation and planned routes
  • A real-time map view of all resource locations
  • Timely geofencing alerts
  • GPS tracking of workers’ routes throughout the day
  • Visual alerts for noncompliant routes and activities
  • Actual versus reported job start and completion times are measured and compared to ensure accuracy and improve customer satisfaction
  • Integrations with vehicle and mobile device location services to track both vehicle and technician
  • Multiple geolocation feeds for a single technician

Learn more about Oracle Field Service capabilities