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Deliver intelligent customer service that meets the moment

Change your customer service strategy to become digital first. Read our guide to learn how to adapt the service you offer to meet the rapidly changing needs of your customers and team.

Gartner Magic Quadrant story Oracle is a Leader among customer engagement center solutions for 10 years in a row

Learn why Gartner recognized us for predicting customer service needs, automating processes, and helping organizations quickly adapt to COVID-19.

SPECIAL T customer story SPECIAL.T by Nestlé enhances customer interactions across countries and languages

Discover how SPECIAL.T by Nestlé used Oracle Service to decrease support costs while providing consistent, personalized service experiences for more than 2,000 global and local brands.

Respond quickly to shifts in business and customer demand with Oracle Service

01Innovative, immediate service

Provide the type of service customers want, when, and where they need it—whether it’s a routine issue for a single customer or a disruption affecting many.

02Digital customer service

Combine intelligent service automation and human assistance for the best service experiences anytime, anywhere—helping customers engage on any channel and stay connected.

03Empowered service agents

Free agents from repetitive tasks and give them the tools they need to deliver authentic, personalized service that increases customer loyalty.

04Connected customer service

Enhance customer service experiences by leveraging business data. Only Oracle connects customer service to marketing, sales, supply chain, and financial applications, giving you a complete picture of every customer.

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Meaningful connections through service

See how the City of Albuquerque adapted their support to offer citizens award-winning experiences 24/7 via their preferred channels.

Meet customers’ digital expectations

Five steps to perfect your digital customer service strategy

Give customers choice and convenience with assisted service and self-service.

See Oracle Service in action

Take this self-guided tour to see how a unified view of the customer can improve service, build loyalty, and drive revenue.

Happy agents, satisfied customers

Learn how to free customer service agents from repetitive tasks so they can focus on increasing customer value and loyalty.

Get started with Oracle Service