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Asset-based field service management

Gartner: 2020 Critical Capabilities for Field Service Management

What matters most as you modernize your service model? Learn how field service solutions rank on advanced capabilities—such as schedule optimization—and why Oracle is an expert.

Asset-based field service management

Service excellence and efficiency can go hand in hand

Customer expectations have never been higher, but you don't have to give up efficiencies to exceed their expectations. Oracle Field Service provides the tools and real-time visibility you need to proactively monitor and optimize your end-to-end field service experiences. You’ll have happy customers and a more profitable bottom line.

CX customer successes

Bosch boosts service metrics by 25%

Learn how Bosch streamlined between-call travel time to complete more field service jobs, at less cost.

Get the story
Bosch story

Field Service Management

Build customer-centric service

Discover the four stages of growth and the next steps you can take to achieve intelligent field service.

Read the customer-centric blog post
path to cx excellence for field service

CX Service webinar

Serve a socially distanced field

Being proactive is key to success in the face of change. Follow these tips to build an agile field service strategy.

Watch the webinar (48:37)
socially distanced field webinar

Get to know Oracle CX Service

Field service brochure

Asset-based field service solution

Magic Quadrant

See why we're named a Leader

CX Service product tour

See our field service solution

Service overview video

The future of field service

Gartner, Critical Capabilities for Field Service Management, Jim Robinson, Naved Rashid, 2 September 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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