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Simplify the agent experience with Oracle Service

Hear how Guardian Life uses Oracle Service to help agents improve the customer experience through unified, automated, and contextual tools that connect every touchpoint across digital channels and the contact center.

Benefit from a simplified agent experience

Leverage a connected view

Manage any channel with a unified desktop to provide relevant information for a contextual experience.

Tailor to fit your agent experience

Customize the desktop experience to your agents’ specific requirements.

Improve workflow and access

Activate the right automation tool at the right time and route to the correct agent—the first time.

Boost scalability and value

Integrate existing and new systems for a unified agent experience while lowering your total cost of ownership.

Build a better contact center with Oracle

Solutions brief

Set your team up for multichannel success

Infographic

Six ways to meet your customers’ digital expectations

Customer story

Nestlé achieved more integrated, efficient support through a single UI

Blog

Fulfill the demands of your contact center through the agent browser UI

Get to know Oracle Service