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Oracle is leader among top customer engagement platform vendors

Omdia Universe: Selecting a Customer Engagement Platform, 2020–21

Omdia Universe: Selecting a Customer Engagement Platform, 2020–21

Oracle receives the highest rating in Omdia's evaluation of unified customer engagement platform vendors.

Oracle was recognized as a market leader in the latest Omdia Universe report, “The Omdia Universe: Selecting a Customer Engagement Platform, 2020–21.” According to the report, “Oracle Cloud CX should appear on your short list if you want to optimize your business for customers. A shared vision drives Oracle and the Oracle CX applications and platform developers: bring the front- and back-office processes together to empower whoever gets to the customer first. When implemented as part of an enterprise-wide CX strategy, this enables true omnichannel. It supports a highly responsive and adaptive enterprise.”

Deliver value to customers across any customer journey

Oracle CX is helping customer adapt and compete by:

  • Unifying all digital selling channels, online and offline
  • Fueling those sales experiences with the best vetted company data from back-office systems
  • Successfully adapting to selling models, such as subscriptions, to drive more predictable revenue streams
  • Offering intelligent, prescriptive selling journeys for employees as well as for the customers they serve

Oracle Customer Experience (CX)

Discover Oracle CX

Take action in every moment that matters—from customer acquisition to retention.