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Oracle receives the highest rating in Omdia's evaluation of unified customer engagement platform vendors.
Oracle was recognized as a market leader in the latest Omdia Universe report, “The Omdia Universe: Selecting a Customer Engagement Platform, 2020–21.” According to the report, “Oracle Cloud CX should appear on your short list if you want to optimize your business for customers. A shared vision drives Oracle and the Oracle CX applications and platform developers: bring the front- and back-office processes together to empower whoever gets to the customer first. When implemented as part of an enterprise-wide CX strategy, this enables true omnichannel. It supports a highly responsive and adaptive enterprise.”
Oracle Cloud CX is helping customer adapt and compete by:
Oracle Customer Experience (CX)