Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle WebCenter Portal 12.2.1.5.0

Product Description:

WebCenter Portal is a Web platform that allows organizations to quickly and easily create intranets, extranets, composite applications, and self-service portals, providing users a more secure and efficient way of consuming information and interacting with applications, processes, and other users.  It seamlessly integrates with enterprise application to provide more dynamic customer service experience, and more productive environment for employees while leveraging IT assets that are already in place.

Oracle WebCenter Portal mobile functionality is covered by the Oracle WebCenter Portal - Mobile ACR.

Date:

11-Jun-2021

Archive Note:

This VPAT applies to only version 12.2.1.5.0. It does not apply to any versions of Oracle WebCenter Portal after this. This VPAT has been superseded by Oracle WebCenter Portal 12.2.1.6.0.

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following product areas:

  • Oracle WebCenter Ensemble

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

Oracle WebCenter Portal was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Controls have an associated name
  • Non-text characters are not used
  • CAPTCHAs are not used

The documentation was tested for:

  • Images that convey information have meaningful alternative text
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Titles for Objects and Applets are provided
  • Controls have an associated name
  • Time-based media is not used
  • Image maps are not used
  • Non-text characters have meaningful alternative text
  • CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports

Oracle WebCenter Portal was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen

The documentation was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables (including row and column headers, table captions/summaries where appropriate)
  • Data tables specify SUMMARY or CAPTION where appropriate
  • Layout tables are not used
  • Groups of components are not used
  • Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)Supports

Oracle WebCenter Portal was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence

The documentation was tested for:

  • Content is available in a meaningful sequence.
1.3.3 Sensory Characteristics(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound

The documentation was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)Supports

Oracle WebCenter Portal was tested for

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.

The documentation was tested for:

  • Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential.
1.3.5 Identify Input Purpose (Level AA)Partially Supports

Oracle WebCenter Portal was tested for:

  • Text fields which collect information about the user contain the appropriate autocomplete content attribute.

Observation:

Bug 32263706, 31826127, 31826068, 31825747: Setting autoComplete attribute on "inputText" doesn't seem to work and it's always showing as [autocomplete="off"] in DOM. This issue is dependent on the ADF bug 32002282

The documentation was tested for:

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight

The documentation was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Large-scale text have a contrast ratio of at least 3:1
  • Other text have a contrast ratio of at least 4.5:1

The documentation was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Text can be resized up to 200% without loss of content or functionality

The documentation was tested for:

  • Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential

Observation:

  • The product has an Oracle logo image. However, it is considered essential and can be customized by the customers.

The documentation was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)Partially Supports

Oracle WebCenter Portal was tested for

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.
  • Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content.

 Observations:

Bug 32263706, 32228226, 32222828, 31725319, 31709589: The child components are getting cropped and UI becomes cluttered when Reflow is enabled. The issue is dependent on WCP base bug 32789693)

The documentation was tested for:

  • Content is presented without loss of information or functionality, and without requiring scrolling in two dimensions except for parts of the content which require two-dimensional layout for usage or meaning. Text information reflows so that only one direction of scrolling is required while at 400% zoom.
1.4.11 Non-text Contrast (Level AA)Partially Supports

Oracle WebCenter Portal was tested for

  • Non-text items have a contrast ratio of at least 3:1

Observation:

Bug 32787627- The search button of af:quickQuery component does not have a contrast ratio of at least 3:1 against adjacent color(s). It depends on the ADF bug 32315276.

The documentation was tested for:

  • Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)Supports

Oracle WebCenter Portal was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to at least 1.5 times the font size
    • Spacing following paragraphs to at least 2 times the font size
    • Letter spacing (tracking) to at least 0.12 times the font size
    • Word spacing to at least 0.16 times the font size

The documentation was tested for:

When the following attributes and no others are modified there is no loss in functionality or content:

  • Line height (line spacing) to at least 1.5 times the font size
  • Spacing following paragraphs to at least 2 times the font size
  • Letter spacing (tracking) to at least 0.12 times the font size
  • Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)Supports

Oracle WebCenter Portal was tested for

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.

The documentation was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation

The documentation was tested for:

  • The logical tab order through the controls and selectable elements
  • Ability to access page elements (links and buttons)
  • Ability to perform functions from the keyboard only
  • Logical movement of focus through the controls
2.1.2 No Keyboard Trap (Level A)Supports

Oracle WebCenter Portal was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control

Observation:

The product inherently allows any custom-built components to be added to a page. The builder of such components is advised to ensure its accessibility.

The documentation was tested for:

  • Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)Not Applicable

This is not applicable as there are no single character keyboard shortcuts available. 

The documentation was tested for:

  • There is no single character keyboard shortcut in content
2.2.1 Timing Adjustable(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Time limits in the product can be turned off before they are encountered

The documentation was tested for:

  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Not Applicable

Oracle WebCenter Portal does not have moving, blinking, and scrolling information in the product

The documentation was tested for:

  • No moving, blinking or scrolling content
  • No auto-updating information
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz

The documentation was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

Oracle WebCenter Portal was tested for:

  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.

Oracle WebCenter Portal inherently allows developers to create custom page templates.  It is advised that the developer uses a similar mechanism to bypass blocks when developing a custom page template.

The documentation was tested for:

  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Pages have a meaningful title specified in the TITLE element

The documentation was tested for:

  • Pages have a meaningful title specified in the TITLE element.
2.4.3 Focus Order(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

The documentation was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)Partially Supports

Oracle WebCenter Portal was tested for:

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose

Observations:

  • (Bug 21223840) On the User Preferences page, multiple links have the same description.

The documentation was tested for:

  • The purpose of a link can be determined from the link text or from the surrounding text.
2.4.5 Multiple Ways(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Pages can be found using the provided "search" function
  • Pages are fully inter-linked to each other
  • Page contains controls that enable reaching all pages

The product has sufficient links and friendly URLs to reach to the product pages.  However, it is possible for developers to create page templates with potentially custom navigation.  It is advised to ensure that the developers conform to this section.

The documentation was tested for:

  • Pages contain controls that enable reaching other pages
  • Pages can be found using the provided "Search" function
2.4.6 Headings and Labels(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

The documentation was tested for:

  • Headings and labels describe topic or purpose.
2.4.7 Focus Visible(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Visual indication of the location of the focus

The documentation was tested for:

  • Location of focus is visible.
2.5.1 Pointer Gestures (Level A)Not Applicable

This is not applicable as there are no multipoint or path-based gesture actions.

The documentation was tested for:

  • There are no multipoint or path-based gesture actions
2.5.2 Pointer Cancellation (Level A)Supports

Oracle WebCenter Portal was tested for

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion

The documentation was tested for:

  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion
2.5.3 Label in Name (Level A)Partially Supports

Oracle WebCenter Portal has been tested for

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.

Observations:

Bug 31826068: When af:selectOneListbox is used, the label is not getting set even though the label and shortDesc attribute values have been specified.  The actual issue is given on base ADF bug 32044066

Bug 32786935: Setting label attribute on af:selectOneChoice doesn't work when the mode attribute is set to "compact". The actual issue is given on base ADF bug 31971977

The documentation was tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually
2.5.4 Motion Actuation (Level A)Not Applicable

This is not applicable as there are no functions that require motion of the device.

The documentation was tested for:

  • There are no functions that require motion of the device
3.1.1 Language of Page(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Properly set lang attribute for each page

The documentation was tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page

The documentation was tested for:

  • Text passages are in the same language as the page
3.2.1 On Focus(Level A)Supports

Oracle WebCenter Portal was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

The documentation was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

The documentation was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time

However, the WebCenter Portal  inherently allows developers to create components, experiences and integrate them into the product. It is advised that the developer conforms to this section.

The documentation was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Images and controls are used and identified consistently throughout the product

The documentation was tested for:

  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Supports

Oracle WebCenter Portal was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred

The documentation was tested for:

  • The documentation does not have input fields, except for the Search field
3.3.2 Labels or Instructions (Level A)Supports

Oracle WebCenter Portal was tested for:

  • Labels or instructions are provided when the product requires user input.

The documentation was tested for:

  • Content does not require user input
3.3.3 Error Suggestion (Level AA)Supports

Oracle WebCenter Portal was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user

The documentation was tested for:

  • Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Not Applicable

Oracle WebCenter Portal inherently does not handle legal commitments or financial transactions that modify or delete user-controllable data in data storage systems, or that submit user test responses.

The documentation was tested for:

  • The documentation does not require user input that modifies user controllable data
4.1.1 Parsing(Level A)Supports

Oracle WebCenter Portal was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

The documentation was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
  • Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)Partially Supports

Oracle WebCenter Portal was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.

Observations:

  • (Bug 20677783) While exporting WebCenter Portal application in Enterprise Manager, the progress dialog lacks role information.
  • (Bug 21366457) The buttons of Events (Calendar) are not activated from the buttons list in the screen reader.

The documentation was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
4.1.3 Status Messages (Level AA)Supports

Oracle WebCenter Portal was tested for: 

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus.

The documentation was tested for:

  • There are no status messages

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

Documentation available at https://docs.oracle.com/en/middleware/fusion-middleware/12.2.1.4/acfmw/accessibility-features-and-tips-oracle-webcenter-portal1.html?xd_co_f=d5c66620-a707-4b37-8cbd-8d72fe81850d#GUID-3D335E32-DC56-4E4F-A0A5-CFDC19B8340A covers 

  • Steps to setup accessibility options for Oracle WebCenter Portal
  • Oracle WebCenter Portal Accessibility Features
  • Keyboard Shortcuts for Oracle WebCenter Portal
602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.