Name of Product: Oracle Fusion Lead Management 11.1.3Last Updated: 02-Feb-2012 This VPAT applies to only versions 11.1.3-11.1.6. It does not apply to any versions of Oracle Fusion Lead Management after this. Oracle Fusion Applications are a suite of web-based enterprise software business products. Oracle Fusion Lead Management functionality is integrated with Oracle Fusion Marketing and Oracle Fusion Sales applications and facilitates management of the entire lifecycle of Sales Leads. Marketing Operations can employ Leads Import process to efficiently capture leads from disparate sources where data quality checks and validations are applied to maintain data quality and integrity. Marketing augments leads data with valuable marketing and customer insight to help sales convert leads easily and effectively. Leads Processing feature leverages Assignment Manager to score, and rank leads. Sales Territory definition is used to distribute leads to the right sales channels and right sales representatives. Lead Qualification process facilitates business processes where inside sales representatives help qualify leads before sending them to the field sales. Leads Follow Up process allows the field sales to quickly assess leads, and convert to opportunities for closure. And finally, Leads Monitoring process allows Marketing Operations to ensure timely follow up of leads and to prune and maintain a healthy pipeline. The responses to many of the technical standards are based on functionality provided by underlying technologies; please see the Oracle Application Development Framework VPAT listed in the Dependent Products section for more information. Oracle Fusion Applications has several runtime modes, set via accessibility preferences, such as screen reader, high contrast, and large fonts modes. Please consult Oracle Fusion Applications Help for detailed information on accessibility preferences. The information below describes this product's ability to support the applicable U.S. Section 508 standards and the Web Content Accessibility Guidelines (WCAG) 1.0 Double-A Guidelines, subject to Oracle's interpretation of those standards and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com. | |
Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses. |
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
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1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. | Documentation for this product is available in accessible electronic format. | |
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Documentation for this product is available in accessible electronic format. | |
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. |