Name of Product: Oracle Service Cloud Agent Accessibility February 2016Last Updated: 02-Feb-2016 This VPAT applies to only version February 2016. It does not apply to any versions of Oracle Service Cloud Agent Accessibility after this. Oracle Service Cloud (formerly RightNow) Products use the Agent Accessibility for the accessible user interface. This VPAT links to the Oracle Service Cloud Agent Browser User Interface and the Oracle Service Cloud Agent (Desktop) Accessibility Interface VPATs. Accessible application support via the Oracle Service Cloud (Desktop)Agent is being migrated to the Oracle Service Cloud Agent Browser. Please see the specific VPATs for the areas they cover. This VPAT does not cover the following product areas:
This document describes the extent to which the product conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 'A' and 'AA' levels as described at http://www.w3.org/TR/WCAG20/, and the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. If this product has dependencies on other products, they are stated at the end of this VPAT and they may or may not meet the WCAG 2.0 criteria. Please see the individual VPATs for details. We are using a format similar to the Voluntary Product Accessibility Template, or VPAT®. There are three columns in the tables. The first column contains each of the WCAG 2.0 A and AA Success Criteria or Section 508 criteria; the second column indicates whether the product meets the criterion, and the third column contains remarks about the product with regard to the criterion, including known defects, if any. For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com. | |
Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses. |
At the time this VPAT was produced, one or more dependent VPATs does not indicate the product conforms to WCAG 2.0