VPAT - t2187

Oracle Voluntary Product Accessibility Template

Name of Product: Siebel Core 8.2.1
Last Updated: 31-Mar-2011

This VPAT applies to only version 8.2.1. It does not apply to any versions of Siebel Core after this.
This VPAT has been superseded by Siebel Core 8.2.2

This VPAT summarizes the Siebel Core features common to all Siebel applications, both SIA and SEA, provided that they use the Core features unchanged (no custom UI controls). This VPAT is referred to by the VPAT's published for specific Siebel Applications. This VPAT specifically applies to the version of the Siebel Core at Siebel release 8.2.1 and any fixpacks issued for this release, unless the document has been updated. The following aspects are specifically excluded from this VPAT:

Use of Siebel Tools for development, customization, or configuration. Application customizations are not covered by this VPAT.
Use of Administration screens within the Siebel framework (including anything for which SADMIN access is required)
Use of third-party packages often configured together with Siebel e.g. Visual Mining Chartworks for production of charts. For information on Accessibility in these products, please contact the relevant vendor.
Use of Oracle packages often configured together with Siebel e.g. Business Intelligence products. For information on Accessibility in these products, please consult the VPAT that specifically references the relevant product and version.
Use of specific sub-systems which have not yet been made Accessible. These include (but are not limited to):

Siebel Remote - See VPAT 'Siebel Remote 8.2.1'
Siebel Charts - See VPAT 'Siebel Charts 8.2.1'
Siebel Reports - See VPAT 'Siebel Reports 8.2.1'
Siebel Calendar

Siebel's Accessibility features are available in several User Interface (UI) modes. Features for low vision and color-blind users are available in High Interactivity (HI) and Standard Interactivity (SI) Siebel UI modes. Screen reader support is only available when operated in the Accessibility mode. This is based on SI mode with keyboard shortcuts enabled (SI+ mode), not on the HI mode. Detailed documentation about Siebel's Accessibility features may be found in the manual entitled 'Siebel Accessibility Guide' in Siebel Bookshelf, which includes instructions for how to set up, configure, and use the features.

The specific browser and client environments supported at this release for HI and SI modes are documented in the Supported Platforms Guide. For Accessibility mode they are as follows:

MS Windows 7 with Internet Explorer 8
MS Windows 7 with Firefox 3.6 or later
Apple OS X 10.5 or later with Safari 5.0 browser or later

The information below describes this product's ability to support the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com.

Section 1194.21 - Software Applications and Operating Systems
Section 1194.22 - Web-based intranet information and applications
Section 1194.23 - Telecommunication Products
Section 1194.24 - Video and Multi-media Products
Section 1194.25 - Self-Contained, Closed Products
Section 1194.26 - Desktop and Portable Computers
Section 1194.31 - Functional Performance Criteria
Section 1194.41 - Information, Documentation and Support

Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.	Product has been developed to meet this standard subject to the remarks on the right.	The product is composed of components that were tested for: Tab order through the product controls and selectable elements Use of keyboard to perform selection and actions The following are some of the more serious issues that have been reported with this product, and have not yet been resolved. Please contact Siebel Technical Support for further details on these and other defects that have been reported. Bug 10606441 The CTRL+SHIFT+T keyboard shortcut does not work in Mac OS. Bug 10606388 When using VoiceOver in Mac OS, users do not hear the keyboard shortcut keys that have been pressed. Bug 10606242 Basic mode keyboard shortcuts do not work in Mac OS. Bug 10606181 The CTRL+ALT+Z keyboard shortcut does not work in Mac OS. Bug 10605015 In Siebel Public Sector, the CTRL+ALT+Q keyboard shortcut does not launch a new query in the Calendar screen. Bug 10590638 Certain keyboard shortcuts do not work in the All Cases view of the Cases screen. Bug 10606179 After navigating to the Smartscript screen in Siebel Public Sector on Mac OS, users are unable to select check boxes. Bug 10590700 Tabbing does not work correctly in the Opportunities and Accounts screens.
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Windows or other OS-level color settings not over-ruled by the product The Siebel product does not require changes to settings on the client machine that are used by the accessibility features of the same client machine. One exception is where an accessibility product may employ a fixed keyboard shortcut combination which is also used by Siebel, but in most cases this can be overcome by reconfiguring the Siebel keyboard shortcut combination to a different value.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Visual cue or feedback to the position of the cursor within the product Current focus location is programmatically exposed The following is one of the more serious issues that have been reported with this product, and has not yet been resolved. Please contact Siebel Technical Support for further details on this and other defects that have been reported. Bug 10590818 The focus is improperly set in the Catalog view of the Quotes screen.
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed, such as whether a field is required Images that convey information have alternative text supplied The following are some of the more serious issues that have been reported with this product, and have not yet been resolved. Please contact Siebel Technical Support for further details on these and other defects that have been reported. Bug 10605030 When using a screen reader in Siebel Public Sector, users do not hear the tree applet labels or summaries. Bug 10605025 In Siebel Public Sector, the Order Entry form in the Service Order screen is improperly labeled, and therefore cannot be read using a screen reader. Bug 10605024 In Siebel Public Sector, the Daily Calendar applet contains two unlabelled drop-down lists. Bug 10605014 When using a screen reader in Siebel Public Sector, users hear "Required read only edit" when they navigate to the Contacts Call applet. Bug 10604934 In Siebel Public Sector, the table name in the Home screen is improperly labeled, and therefore cannot be properly understood using a screen reader. Bug 10604901 On the Home screen, the Collapse and Hide labels are not specific. Bug 10604900 The Columns Displayed pop-up window is not easily navigable for users using a screen reader Bug 10604121 When using a screen reader, users hear "Opened: required calendar link graphic" instead of "Opened: calendar link @ graphic" to describe the calendar icon in query mode. Bug 10590816 When using a screen reader, users hear incorrect descriptions when navigating through the Totals applet in the Catalog view of the Quotes screen. Bug 10590812 The Menu drop-down list is incorrectly labeled in the Favorites applet other Catalog view in the Quotes screen. Bug 10590702 A blank page is returned when users select the calendar icon next to the Close Date field in the My Opportunities view of the Opportunities screen. Bug 10582203 Labels are missing in the Sections view of the Proposal Templates view in the Administration - Document screen. Bug 10582175 Labels are missing in the Proposal Templates view in the Administration - Document screen. Bug 10582104 Labels are missing in the Sections view of the Presentation Templates view in the Administration - Document screen. Bug 10582102 Labels are missing in the Presentation Templates view in the Administration - Document screen. Bug 10580865 When using a screen reader, users do not hear the Field name in calendar. Bug 10579476 In certain screens, required fields are not identified. Bug 10576730 When using a screen reader, users hear "read only edit" after navigating to the Service Orders screen. Bug 10574414 When using Siebel Sales, there are invalid IDs in the Opportunities List view of the Opportunities screen. Bug 10606506 When using a screen reader in Firefox 3.6, users hear "WIN7" twice. Bug 11924173 LABEL ISSUES AT "FIND" AND "START WITH" IN ALL PICK APPLETS
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Images that convey information have alternative text using ALT Images that are decorative are marked so as to be ignored by assistive technology by using ALT="" The following is one of the more serious issues that has been reported with this product, and has not yet been resolved. Please contact Siebel Technical Support for further details on this and other defects that have been reported. Bug 10590821 When using a screen reader, users hear incorrect descriptions for many of the graphics in the Catalog view of the Sales Orders screen.
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.	Product has been developed to meet this standard subject to the remarks on the right.	Text is supplied through HTML or injected into the browser DOM; the browser is responsible for exposing all such content in a way that is usable by assistive technology on the platform.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Response to the operating system High Contrast mode Response to the operating system Large Fonts mode
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.	Product has been developed to meet this standard subject to the remarks on the right.	The only animated display supplied by Siebel is the marquee message bar. We recommend that the marquee is disabled when using Accessibility mode.
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for alternative means used for conveying color related information. Information provided through color has in most cases been supplemented with an indication in text, such as the indication of required fields in a form applet. An exception is the method of showing the current tab in use, which relies only on color. The following is one of the more serious issues that has been reported with this product, and has not yet been resolved. Please contact Siebel Technical Support for further details on this and other defects that have been reported. Bug 11924337 NEED TO INDICATE ACTIVE SCREEN/VIEW TAB FOR AT USER
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.	Product has been developed to meet this standard subject to the remarks on the right.	Siebel uses standard HTML cascading style sheets (.css) to specify color values, so the full range of colors that can be specified in HTML are available. Suggested color values which meet the required contrast ratios are included in the documentatation. The product was tested to ensure that a change in color values in the .css files is correctly reflected in the running application.
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.	Product has been developed to meet this standard subject to the remarks on the right.	No application functions provided by Siebel employ flashing or blinking effects.
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.

Section 1194.22 Web-based Internet Information and Applications
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Images that convey information have alternative text using ALT Images that are decorative are marked up using ALT="" Data tables specify SUMMARY Titles for Pages, Objects, and Applets can be provided Please see the list of defects shown in 1194.21 (d).
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.	Product has been developed to meet this standard subject to the remarks on the right.	Siebel products do not include multimedia elements.
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for alternative means used for conveying color related information. Information provided through color has in most cases been supplemented with an indication in text, such as the indication of required fields in a form applet. An exception is the method of showing the current tab in use, which relies only on color. The following is one of the more serious issues that has been reported with this product, and has not yet been resolved. Please contact Siebel Technical Support for further details on this and other defects that have been reported. Bug 11924337 NEED TO INDICATE ACTIVE SCREEN/VIEW TAB FOR AT USER
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet.	Product has been developed to meet this standard subject to the remarks on the right.	Siebel relies on style sheets to specify all layout, color, and font information, and they are an integral part of the design. Content is marked up in the base document so that it linearizes properly when used with a screen reader.
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map.	Product has been developed to meet this standard subject to the remarks on the right.	Siebel does not use any server-side image maps.
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.	Product has been developed to meet this standard subject to the remarks on the right.	Siebel does not provide any client-side image maps.
1194.22(g) Row and column headers shall be identified for data tables.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Table usage - only data tables, as opposed to layout tables, use table elements of TH and CAPTION and table attributes of SUMMARY, SCOPE, HEADERS Each column of a data table has markup, such as TH and SCOPE="COL" Each row of a data table has at least one column marked as the row header with SCOPE="ROW"
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Table usage - only data tables, as opposed to layout tables, use table elements of TH and CAPTION and table attributes of SUMMARY, SCOPE, HEADERS Each column of a data table has markup, such as TH and SCOPE="COL" Each row of a data table has at least one column marked as the row header with SCOPE="ROW"
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for frames titled with text. The following is one of the more serious issues that has been reported with this product, and has not yet been resolved. Please contact Siebel Technical Support for further details on this and other defects that have been reported. Bug 11924114 FRAMES ARE GENERATED WITH THE LABEL "_SWECLIENT"
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Product has been developed to meet this standard subject to the remarks on the right.	The product does not use flickering text, objects, or other elements.
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.	Product has been developed to meet this standard subject to the remarks on the right.	An equivalent text-only page is not needed, since information and functionality is available within the product, to the extent indicated in each applicable standard.
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology.	Product has been developed to meet this standard subject to the remarks on the right.	Content generated by Javascript has been coded to meet other applicable standards, to the extent indicated.
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l).	Product has been developed to meet this standard subject to the remarks on the right.	No plug-ins are provided.
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL and TITLE. Please see the list of defects shown in 1194.21 (d).
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links.	Product has been developed to meet this standard subject to the remarks on the right.	The product was tested for: Structure and hierarchy is marked up with Header elements
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Does not Support	The product was tested for: Application timeout options to continue or exit are provided after a period of application inactivity The following are some of the more serious issues that have been reported with this product, and have not yet been resolved. Please contact Siebel Technical Support for further details on these and other defects that have been reported. Bug 11924380 NEED TO HAVE SESSION TIMEOUT WARNING BEFORE LOGOUT Bug 10604818 When using Siebel Public Sector with Internet Explorer, in certain circumstances, an incorrect error message is returned when users select OK in the Session Timeout dialog box.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

Section 1194.23 Telecommunications Products
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.	Not Applicable
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.	Not Applicable
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.	Not Applicable
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.	Not Applicable
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.	Not Applicable
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.	Not Applicable
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.	Not Applicable
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.	Not Applicable
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.	Not Applicable
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.	Not Applicable
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys.	Not Applicable
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate.	Not Applicable
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.	Not Applicable
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.	Not Applicable

Section 1194.24 Video and Multimedia Products
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.	Not Applicable
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.	Not Applicable
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.	Not Applicable
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.	Not Applicable
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.	Not Applicable

Section 1194.25 Self Contained, Closed Products
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology.	Not Applicable
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Not Applicable
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4).	Not Applicable
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not Applicable
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.	Not Applicable
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.	Not Applicable
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Not Applicable
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.	Not Applicable
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Not Applicable
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.	Not Applicable
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.	Not Applicable
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor.	Not Applicable
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane.	Not Applicable

Section 1194.26 Desktop and Portable Computers
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4).	Not Applicable
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4).	Not Applicable
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not Applicable
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards.	Not Applicable

Section 1194.31 Functional Performance Criteria
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.	Yes	Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.	Yes	Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.	Yes	Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.	Not Applicable
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.	Not Applicable
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.	Yes	Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.

Section 1194.41 Information, Documentation and Support
Criteria	Supporting Features	Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.	Documentation for this product is available in accessible electronic format upon request.	HTML format is available upon request.
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.	Documentation for this product is available in accessible electronic format upon request.
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities.	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.