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  4. Run and Operate Services for Oracle Cloud Infrastructure Services

Oracle Enhanced Support Services for Infrastructure

Oracle Enhanced Support Services for Infrastructure is our comprehensive support bundle that provides additional services for Oracle infrastructure-as-a-service and platform-as-a-service ecosystems. The service bundle includes a designated technical account manager who provides proactive and prioritized support, cloud architectural guidance to help optimize your business workloads, and advanced digital learning capabilities to improve user productivity.

Oracle Enhanced Support Services for Infrastructure
  • Operate with resilience

    Ensure your cloud infrastructure is operating reliably and efficiently with on-the-ground, prescriptive support to help you execute initiatives successfully—and then sustain that success with ongoing prioritized management of critical issues.

  • Innovate with confidence

    Cloud architects evaluate your current and future workload environments to optimize your complex multicloud environment for peak efficiency. Over time, we’ll introduce you to new capabilities and assist with technical updates.

  • Accelerate your expertise

    Develop new cloud infrastructure skills through on-demand digital learning, and reinforce what you’ve learned in hands-on lab environments. Validate your engineering team’s knowledge with accredited Oracle certifications.

Clopay logo

“Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”

A. Vinod CIO, Clopay

Why choose Oracle Enhanced Support Services for Infrastructure?

  • A single point of contact

    Coordinate with the same technical account manager for all your service and support needs, so you can accomplish more with less effort.

  • Fast response times

    With prioritized service requests and 24/7 escalation management, you get the direct support you need when it matters most.

  • Workload optimization

    Health checks and technical guidance on operational processes keep your systems running at peak efficiency.

  • Continuous learning

    On-demand Oracle Cloud Infrastructure (OCI) training, lab environments, and certifications empower your team to learn, test, and manage complex configurations on their own.

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Explore Oracle Enhanced Support Services for Infrastructure

  • Technical account manager

    Work directly with a designated technical account manager for all your Oracle Cloud Infrastructure needs. Equipped with Oracle’s proprietary tooling and processes and a clear understanding of your business priorities, this senior resource will provide personalized guidance to optimize your OCI footprint. As your primary point of contact, they will coordinate with Oracle’s support teams to manage service requests, and meet with you regularly to calibrate your business objectives and OCI ecosystem utilization.

  • Prioritized issue resolution

    Experience faster response times and average resolution times with Oracle’s best support service level agreement. Get peace of mind with 24/7 management and escalation of service requests and cloud outages. Your technical account manager will coordinate the resolution of critical issues, such as hitting an important milestone for a go-live or solving a problem stemming from multiple related incidents. They will also analyze service request trends to help identify areas for improvement.

  • Innovation guidance

    Collaborate with experienced cloud architects to optimize new and existing Oracle Cloud workloads for peak performance. Experts will evaluate your workload environments and configurations against our best practices and provide targeted technical recommendations. When you’re ready to incorporate new capabilities, we’ll recommend the most appropriate OCI services that work with your specific implementation. Empower your team to maximize OCI performance with self-service monitoring tools and real-time dashboards.

  • Digital learning

    Develop new OCI skills, accelerate cloud adoption, and improve productivity with Oracle University. Leverage our digital learning platform, Oracle MyLearn, to access OCI training courses and learning paths for multiple skill levels and roles such as administrator, developer, and architect. Practice what you’ve learned without risk in a simulated training environment with 90 days of lab access for up to 10 users. Validate your team’s OCI knowledge with 20 Oracle certifications for up to 10 users.

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