Oracle CX for Industry
Across industries, customers have high expectations. Oracle CX industry solutions unleash the power of innovative technologies and connected applications, enabling you to engage with your customers in exciting ways.
Oracle and Red Bull Racing: our partnership
See how Oracle and Red Bull Racing are working together to personalize the fan experience and improve lifelong loyalty.
Tour CX in utilities
As a leader in customer experience, marketing, service, and billing for utilities, Oracle offers a cohesive end-to-end solution to manage the entire customer lifecycle.
What's new in Advertising and CX?
Learn how the latest sales innovations can help you realize the full power of AI and machine learning to create relevant customer experiences.
Explore CX for Industry
Create seamless experiences for your customers
Oracle Digital Experience for Communications helps media and communication services companies accelerate digital transformation for the 5G era by subscribing to a complete SaaS platform.
Solutions
- Oracle Digital Experience for Communications—Launch
- Oracle Digital Experience for Communications—Buy
- Oracle Digital Experience for Communications—Customer care
- Oracle Digital Experience for Communications—Digital Marketing
- Oracle Digital Experience for Communications—CX Framework
- Oracle Digital Experience for Communications—5G Monetization
- Oracle Digital Experience for Communications—Fulfillment
Financial services engages at the moment of need
Oracle CX for Financial Services helps you meet customer needs with tailored solutions for consumer banking, corporate banking, and insurance.
Features
- Solutions for retail banking
- Solutions for corporate banking
- Solutions for insurance
- Securities and investments
- Mobile servicing
- Collaborative innovation
- Corporate access
- Platform banking
- Regulation and market initiatives
Coordinate care seamlessly to improve patient outcomes
Oracle CX for Healthcare helps you connect your patient and member data in order to personalize care, boost engagement, automate outreach with AI, and coordinate healthcare seamlessly.
Solutions
Meet the needs of enterprise customers and consumers
Oracle CX for High Technology, Manufacturing, and Automotive offers tailored solutions that enable you to better meet the needs of both enterprise customers and consumers.
Features
- Solutions for high technology
- Solutions for industrial manufacturing
- Solutions for automotive
- Digital customer acquisition
- Digital customer engagement
- Empower partners
- Empower dealers
Address retail customers’ moments of need
Oracle CX for Consumer Markets provides tailored solutions for the consumer goods, retail, and wholesale distribution segments.
Solutions
Turn effective outreach into superior outcomes
Oracle CX for Government provides industry-leading solutions for health and human services, local government, and government self-service and eligibility.
Features
- Solutions for health and human services
- Outreach, screening, and self-service
- Specialized government services
- Intake and eligibility
- Digital citizen engagement
- Customs and immigration processing
- Intelligent self-service
- UI and guided navigation
- 24x7 omnichannel engagements
- Community development
- Child welfare and child support
Create value for customers beyond the commodity
Improve customer engagement and personalize customer service interactions to create a more affordable, sustainable future for your water, gas, and electricity customers.
Solutions
Customer experience solutions geared to your industry
Gain a comprehensive, end-to-end solution
Each CX industry solution is designed to solve end-to-end business needs for specific industries. To minimize deployment efforts and offer greater business agility, Oracle delivers prebuilt, configurable solutions that integrate with back-office solutions.
Make engagements more intelligent and contextual
Benefit from artificial intelligence and prebuilt analytics to identify opportunities, address issues, and serve customers’ needs better and faster to get ahead of your competition.
Engage customers in moments of need
Oracle CX helps you mine all available data, predict moments of need, and engage customers at the right time through the right channel to exceed their expectations.
Explore Oracle industry solutions
Drive digital transformation with technologies that are tailored to the needs of your industry. Connect front- and back-office with a complete platform to accelerate evolution and compete in the vertical customer experience.
Oracle CX customer successes
Learn how leading companies around the world use Oracle CX industry-specific solutions to help their teams succeed.
Five ways IoT is impacting customer experiences in the automotive industry
Jessica Kaufman, Senior Product Marketing Manager
The automotive industry, by nature, tends to be very innovative. See how you can leverage the Internet of Things (IoT) to offer even more opportunities for improved customer experiences. This blog explores the five major applications and impacts of IoT on CX within the automotive industry.
Discover the impacts
Plan, Adopt, Innovate