Oracle Advertising and CX Virtual Summit: Deliver service that meets the moment
23 November 2021 | Original broadcast
As customers rely increasingly on digital channels, exceptional digital-first experiences have become a key differentiator. Watch the replay of this virtual event to learn how you can transform your service organisation to make every customer interaction matter, across digital, self-service, and assisted channels.
Get instructions to switch on translated captions
Captions Instructions
1. Click on the settings icon in the bottom right of the video.
2. Click on Subtitles/cc.
3. To watch with English captions, click on English Auto generated.
4. To watch in any other language, click on Auto translate and select your language.
Watch the replay
Proactively service digital channels with Sprinklr and Oracle Service (4:49)
Listen to all your social channels using a unified platform to proactively solve customer service needs.
Jay Vigeland Global Technology and Care Ecosystem Alliance Leader, Sprinklr
Daniel Foppen Director, Product Strategy, Oracle
Reimagine your end-to-end customer service with Five9 and Oracle Service (10:07)
Provide your agents with real-time, intelligent data to deliver a smoother customer experience by integrating your contact center software solutions with omnichannel routing from Oracle Service and Five9.
Nick Delis SVP Global Enterprise Sales, Five9
Daniel Foppen Director of Product Management, Oracle
Full show - Deliver service that meets the moment (59:51)
Meet the service needs of customers throughout the lifecycle with connected data sets. Learn how you can create digital-first experiences that maximise customer happiness and loyalty, while reducing service costs.
Caoimhe Maxwell Director of Oracle Service and Field Service Strategy, Oracle
How to use data and automation to deliver outstanding service (13:31)
This session illustrates the impact modern service solutions can have on the customer service journey and better position organisations to establish a competitive advantage in the service environment.
Daniel Foppen, Director of Product Management, Oracle
Alice Park Senior Product Manager, Oracle
Service leaders that are driving change and business results (19:17)
Provide great service to every customer today and be ready for whatever comes tomorrow. Join business leaders as they share their customer service journeys and strategies to enable success across the organisation.
Andrew McMillan Former Head of Customer Service, John Lewis
Anne Marie Forsyth CEO, CCA
Johnny Barton Head of Journey, Experience & Strategic Solutions, Turning Point
Accelerating digital first service in a global pandemic (9:07)
Hear from Johnny Barton from Turning Point as he shares his insights on how they accelerated their digital first service strategy during the pandemic. What challenges they face, how technology helped and what the future for customer service holds.
Johnny Barton Head of Journey, Experience & Strategic Solutions, Turning Point
Caoimhe Maxwell Director of Oracle Service and Field Service Strategy, Oracle
Enable service as a driver of brand experience (12:35)
Hear Andrew’s vision on how to create a market-leading culture and attitude towards customer service and sales.
Andrew McMillan, Former Head of Customer Service, John Lewis