Training for Quick Service
Simphony Essentials has been built from the ground up to be easy to use, easy to learn, and easy to manage for quick service restaurants (QSRs). On this page you’ll find a collection of videos that showcase the Essentials experience for each critical role on your team. If you’d rather speak with a Simphony Essentials product expert, request a personalized tour today.
Take the Simphony Essentials tour
When tuned for quick service restaurants, Simphony Essentials is optimized to allow rapid order intake with quick menu item identification. This allows customers to get their order quickly and the restaurant to cater to more customers faster. To learn more about Simphony Essentials for quick service restaurants, begin by watching the tour.
Training curriculums
Using the tabs below, select the curriculum that matches your role. Please share this page with your teammates and ask them to view the curriculum that is right for their role. It is recommended that managers watch the Server Series curriculum as well.
Log in
Learn how to log in to the workstation. (1:09)
Assign and unassign cash drawers
Learn how to assign and unassign a cash drawer to employees. (1:24)
Pick up a guest check
Learn how to pick up a guest check that is already open. (1:36)
Condiment orderer
Learn how to use the condiment orderer to customize a customer’s order. (1:29)
Change a guest check name
Learn how to change a guest’s check name. (0:55)
Reorder items
Learn how to reorder items. (1:12)
Split a guest check
Learn how to split a check into multiple checks. (1:43)
Barcode entry
Learn how to manually enter a barcode to add an item to a guest check. (1:26)
Void item
Learn how to void an item from a guest check. (1:20)
Transaction return
Learn how to return an entire transaction. (1:16)
Adjust closed guest check
Learn how to look up and adjust a closed guest check. (1:11)
Look up and reprint a closed guest check
Learn how to look up and reprint a closed check. (0:48)
Reprint last closed guest check
Learn how to reprint the last check that was closed. (0:50)
Update your database
Learn how to update your workstation’s database. (0:43)
Reload your database
Learn how to reload your workstation’s database. (0:47)
Redirect your order device
Learn how to redirect an order device to another device. (0:52)
Edit training status
Learn how to place an employee into training mode. (1:06)
Edit menu item price
Learn how to edit a menu item price from the workstation. (1:02)
Edit menu item availability
Learn how to edit the availability of menu items. (1:26)
Edit guest check header and trailer
Learn how to edit a guest check header or trailer from the workstation. (1:26)
Edit customer receipt header
Learn how to edit a customer receipt header directly from the workstation. (1:22)
Copy menu item
Learn how to copy a menu item from the workstation. (1:24)
Assign or edit employee ID
Learn how to edit an employee ID directly from the workstation. (0:56)
Edit barcode
Learn how to edit a barcode from the workstation. (1:04)
Close application
Learn how to close the Essentials application. (1:07)
Change an SLU name
Learn how to change the name of an SLU in Enterprise Management Console. (3:34)
Change style of service
Learn how to change the style of service on a workstation. (2:51)
Change tender priority and quick keys
Learn how to adjust tender button priorities and quick keys placement. (3:12)
Enable editing of configuration on the workstation
Learn how to enable the ability to edit configuration from the workstation. (3:34)
Property Management Console
Learn how to use the Property Management Console. (10:41)
Explore More Simphony Essentials Training
Table service restaurants
When tuned for table service restaurants (TSRs), Simphony Essentials provides speed of service for dine-in customers while also helping improve efficiency and customer engagement.
Bars and pubs
When tuned for bars and pubs, Simphony Essentials provides fast service in a busy bar environment. The focus is to ensure bartenders and servers can identify menu items quickly and focus on customer service.
Online documentation
Visit our Help Center to read Simphony Essentials documentation on POS functions, managers’ procedures, gestures, payments, reports, and more.
Have Questions? We’re Here to Help.
If you’re interested in engaging with product experts as well as other customers, visit the Oracle Food and Beverage Community. If you need more help, My Oracle Support is also available, allowing you to search our knowledge base, submit support tickets, or get live help.