Virtually any industry is transitioning to a service-oriented business model, including subscription-based models. Organizations are facing operational challenges in their service transformation journey. There is the need for a multidisciplinary approach for a new service operating model to be successful. Oracle’s anything as a service enables all business processes for a service operating model in a holistic way through specialized capabilities.
Increase revenues by enabling new service-oriented business models, including subscriptions. Provide the best, flexible price and conditions at any time for each customer for potentially complex bundles.
Engage customers with an excellent experience to improve usage and consumption. Shape customer intimacy, to simplify relationships, prevent churn, and increase retention and renewals.
Optimize and streamline service operations, from planning and logistics to execution. Optimize cost of service to preserve and improve margins. Increase asset uptime through predictive maintenance, reduce cost of quality, and increase field service productivity.
Reduce operation costs, automating invoicing processes for recurrent revenue streams based on usage and consumption. Provide a real-time view of financial and operational KPIs to constantly check the profitability of the business model.