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Oracle Retail Reference Model

Accelerate your retail software projects with the Oracle Retail Reference Model. The Retail Reference Model is a collection of detailed implementation information for our customers and partners that includes a glossary, business processes, and technical models based on retail best practices.

Explore retail software solutions

Research retail best practices

See Retail Reference Model features available to our customers and partners.

Oracle Retail business process flows

The Oracle Retail business process flows component of the Retail Reference Model has hundreds of established industry-leading business processes to help guide your retail business and implementation teams on the use of Oracle applications.

The business process flows bring together the input and experience that Oracle Retail and our partners have gained in working with a broad range of retail customers. The processes align with Oracle applications, leverage industry standards, and help business units communicate with IT.

The business process flows are built and maintained in Microsoft Visio but can be imported to other modeling tools to read a Visio file format.


Oracle Retail technical models

The Oracle Retail technical models are a collection of process flows that describe Oracle Retail solutions. These views help implementers understand how Oracle Retail solutions fit together.

The models include Oracle Retail’s solution suite overview, as well as integration perspectives by function and by solution domain.


Oracle Retail glossary

The Oracle Retail glossary contains a broad range of entries to help your teams understand retail terms and definitions, calculations, synonyms, and context.

Adoption of these common terms will help align departments and provide consistency. The Oracle Retail glossary is provided in HTML and Excel so your retail team can quickly access content, get release updates, and customize projects based on your specific requirements.


Retail Reference Model: best practices from decades of retail experiences

Kristy Mills, Senior Marketing Manager, Oracle Retail

We at Oracle Retail are heavily invested in accelerating your implementation and maximizing the value you derive from your retail systems.

Read the complete post

Find more retail resources

Oracle's Retail Asset Community Knowledge (RACK) portal

The RACK is a treasure trove of material ranging from Oracle Retail customer journeys, global event proceedings, and the latest updates on Oracle Retail roadmaps. Discover how retailers everywhere are leveraging the platform for modern retail.

Get free access to the RACK

Receive the latest blog updates

Receive our monthly selection of recent articles featuring retail customer cases, opinion pieces and market trends, retail industry research, and more.

Sign up for Oracle Retail Blog updates

Oracle Retail Zoom Zone

We’ve chosen a dozen of our best demonstrations—you can access them and pick the sessions that make sense for your retail business. See more on portfolio updates and a series of digital demonstrations that take a closer look at Oracle and how cloud technologies can help unleash business agility and unlock new possibilities.

Get more Oracle Retail content

Get started with retail


Gain insights and agility to your retail business

Put your customers at the heart of your retail business with a complete set of mission-critical retail solutions, cloud services, and hardware from Oracle.


Contact Oracle Retail

Reach out to discuss next steps with a retail solution expert.


Join the Oracle Retail RACK

Explore research, reports, webinars, and customer presentations that can help you better understand the power of Oracle Retail’s products.