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Oracle Advanced Customer Services for SaaS

From user adoption and technical optimization to business continuity and security, Oracle Advanced Customer Services offers a targeted and flexible services portfolio to address your key SaaS requirements.

Watch the video (2:30)

SaaS: The road ahead

Companies are moving to cloud solutions such as software as a service (SaaS) at an ever-increasing rate, seeking to gain the speed, flexibility, and security features that their business requires. Yet many of these same businesses may not have the in-house expertise to get the most out of their SaaS applications. Oracle Advanced Customer Services can help.

Top four SaaS business needs

Increased adoption

Need to enable user productivity and satisfaction with application functionality

Business continuity

Need to deliver superior SLAs and ensure business continuity when it matters most

Technical optimization

Need to deliver outstanding operability and performance as the cloud environment evolves along with the business

Security management

Need to better shield applications from unauthorized access and threats

“By adopting Oracle as a single, complete cloud for financials, planning, and HR functions, we saved millions of dollars in upgrade costs—and also expedited maintenance tasks by 400%. Oracle Advanced Customer Services also helped us to ensure system stability and maximize the value of our Oracle investment.”

Adrian Sandrin CIO, Patrick

SaaS solutions for your business

User adoption

Boost user adoption and productivity through functional and technical help desk support from dedicated experts who understand your business requirements.

Oracle Mission Critical Support for SaaS (PDF)

Business continuity

Maximize the availability and performance of critical business processes with proactive support, guidance, and prioritized issue resolution.

Oracle Cloud Priority Support for SaaS

Oracle Solution Support Center for Cloud

Technical optimization

Streamline your PaaS for SaaS extensions and integrations, making the most of expert technical guidance and resolution skills as well as efficient change and release management.

Oracle Advanced Support Engineers (PDF)

Security

Enhance security capabilities with 24/7 managed security services and seamless, user-friendly identity management.

Oracle Managed Identity Cloud Service (PDF)

Personal and prioritized support for Oracle Cloud

Make the most of your Oracle Cloud investment with Oracle Cloud Priority Support. Get personal support and guidance as well as fast issue resolution across all Oracle Cloud deployments, ensuring the best customer experience.

Master your SaaS updates with regression testing

Do you need clarity on how quarterly Oracle SaaS updates might impact your business processes? Oracle Regression Testing for SaaS can help. With Oracle Regression Testing for SaaS, you can identify potential issues up front and get ready on time.

Save the Children is working for the children with Oracle Fusion Cloud HCM

Save the Children leverages the expertise of Oracle Advanced Customer Services and Oracle Cloud HCM to improve business processes and further ensure that the world's most vulnerable children receive the help they need.

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Take the next step

Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.