Schedule, route, and equip utility field operations to complete service activities—including planned appointments, emergency responses, and more—at a customer’s home, office, or any installed asset location.
2022 Gartner® Magic Quadrant™ for Field Service Management
Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day with an AI-driven scheduling and routing engine.
Manage your teams from a single user interface with multiple real-time views of all field activities. Reassign jobs, set rules for scheduling segments in long-cycle activities, and share reports that capture important metrics and KPIs.
Deliver consistent outcomes with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.
Send notifications to customers via email or SMS, and give them real-time visibility of mobile worker arrival status with options for rescheduling service activities with Where’s My Technician.
Track the real-time location, health, and use of your Internet of Things connected assets, and automatically initiate self-healing routines and schedule field service activities if an issue arises.
“We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Our legacy system had many challenges, and we wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”
Chief Executive Officer, Celsia
Graeme Egan, Regional Sales Director, Oracle
For more than a decade, UK utilities have done the hard work of wringing out efficiencies and changing behavior in field services. They have optimized routes and utilized flexible work arrangements, achieving the bigger benefits, but the savings are mostly maximized. It’s time to lead the industry into the next phase: scheduling the scheduler.Read the complete post
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