Exceed customer expectations by quickly and easily meeting complex, changing demands.
Your legacy customer software just can't deliver new programs, new rates or new services. The best approach is to focus on services that shorten your software time to value.
Smart meters and automated communications networks enable you to work with small groups of customers and key accounts to tailor contracts and rates that lower everyone's costs.
With smooth information flow across applications you can resolve customer concerns faster, streamline contact-center operations, and improve customer experience.
You can help your customers reduce costs and consumption by providing them with usage data, account status, payment options, and rate plans targeted to their needs.
Self-service tools, notification management, and an integrated customer-information system keep data consistent across your platform and help you communicate more effectively with your customers.